How should the hotel send emails to guests who have not checked in after working overtime?

The hotel will unconditionally reserve rooms for guests who have paid the room rate in advance, and the room rate paid in advance will not be refunded.

Where the hotel agreement unit guarantees the reservation by fax, advance order, package ticket, etc. And fails to arrive, the hotel has the right to recover the room rate from the booking unit.

If the uninvited guests are individual hotel guests, they should immediately convey the information to the sales department and charge the room rate for one day according to the contract. Otherwise, it shall be handled according to the written notice of the sales department.

For the reservation guaranteed by credit card, the credit card at the time of reservation should be used to charge the room fee for one day. If the credit card recharge is unsuccessful, it should be indicated in the system.

Finally, the staff of the reservation department will send all the processing results of yesterday's check-in reservation to the reservation manager for reading.