Is the hotel manager exam an option?

Hotel manager exam questions are not all multiple-choice questions. The basic knowledge in the first part is selection and judgment, and the vocational skills in the second part are mainly case analysis and solution.

This vocational examination is divided into two parts: theoretical knowledge and skill operation examination. Theoretical knowledge test adopts closed-book written test; The skill operation examination is temporarily completed by closed-book written examination. The two-part exam adopts a hundred-point system, both of which reach 60 points and pass the comprehensive evaluation as required. Plus 30 minutes of professional ethics evaluation.

Examination subjects: professional ethics, hotel management foundation, hotel catering management, hotel recreation management, summary of star rating standards for new hotels, hotel service quality and safety management, hotel marketing and tourist organization, hotel human resource management, hotel financial management and control, hotel culture construction and hotel development, modern hotel room management and control, successful case analysis of hotel management, and relevant laws and regulations.

Examination outline:

Assistant Hotel Manager: room reservation management, hotel reception management, front office service and concierge management, room marketing management, hotel customer service management, hotel grass-roots management functions, hotel grass-roots training and guidance, and human resources management at the supervisory level.

Hotel manager: the role orientation, responsibilities and quality requirements of hotel middle-level managers, and the daily management, quality management, marketing management, financial management, front office management and room management of hotel middle-level managers.

Senior Hotel Manager: China Hotel Industry and World Hotel Group, Hotel Planning and Organization Management, Hotel Human Resource Management, Hotel Operation Guarantee Management, Hotel Information Management, Hotel Corporate Culture Construction, World Theme Hotels and Hotel Revenue Management.

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