Traditional Culture Encyclopedia - Hotel accommodation - Responsibilities of the front office manager of a hotel
Responsibilities of the front office manager of a hotel
Job Responsibilities of Hotel Front Office Manager 1
1. Responsible for the reception and management of the front office of the hotel, familiar with the functions of the front office service facilities and in good condition.
2. Analyze relevant market plans, formulate departmental work plans and complete work reports.
3. Make the room occupancy rate, and get room income.
4. Supervise the heads of subordinate departments, assign tasks, clarify job responsibilities, and adjust work deployment at any time.
5. Maintain good customer relationship and be able to handle customer complaints independently and effectively.
6. Assist the hotel and superior leaders to deal with emergencies.
Job responsibilities of hotel front office manager 2
1, organize pre-shift/post-shift meetings, do a good job in gfd's pre-shift self-examination, etiquette, dialogue and other operational exercises, arrange the points for attention of the daily front desk team, motivate employees, and master the work situation of each shift in the front desk position.
2. Patrol all areas of the hotel, grasp the real-time situation of the hotel, arrange and coordinate the guest service in the hotel lobby, and handle all kinds of guest relations in time.
3. Pay attention to the situation of saleable houses, communicate with the housing management in time, get the latest housing status, ensure the supply of saleable houses at the front desk, follow up special requirements, ensure the accurate housing status, and facilitate the sales at the front desk.
4. Supervise the sales work of the front desk staff and adjust the sales strategy in time according to the actual passenger flow of the day.
5. Demonstrate various customer service standard procedures on the spot, assist the front desk staff to successfully complete the reception tasks during peak hours, effectively control the front desk site management, and supervise the front desk staff to master the standard operating procedures.
6. Review the documents and accounts at the front desk, strictly control the house price operation, and effectively control the hedging reconciliation.
7. Pay attention to the customer's feelings, establish a return visit mechanism for front desk customers, implement the return visit records of front desk customers, and effectively handle customer complaints.
Job responsibilities of hotel front office manager 3
1, responsible for the management of the front desk operation scheduling;
2. Responsible for the quality of front desk service;
3. Strive to ensure the favorable rate and prevent bad reviews;
4. Responsible for the sales of corporate customers and ensure the occupancy rate;
5. Participate in the front desk duty. '
Job responsibilities of hotel front office manager 4
1. Be responsible for the overall work of the front office and be responsible to the general manager.
2. Responsible for the management and training of staff quality, work efficiency and service level.
3. Preside over departmental business meetings and conduct business communication.
4. Check the gfd and work quality of the front desk staff, and check whether the front desk facilities are orderly, neat and beautiful.
5. Check the room reservation, understand and master the room status.
6. Participate in the reception work at the front desk, effectively solve the guest complaints and related problems in this department, and coordinate and contact with relevant departments.
Job responsibilities of hotel front office manager 5
1, responsible for the reception and management of the hotel lobby;
2. Review all reservations, and control the room flow before leaving the store to ensure the effective sales of the room;
3. Night audit, supervision and inspection of various cost controls, focusing on maintaining the safety of daily income, petty cash and assets at the front desk;
4. Handle guest complaints about hotel services and room facilities;
Job responsibilities of hotel front office manager 6
1, responsible for member reception;
2. Responsible for the registration and reception of visiting customers;
3. Responsible for the management and maintenance of the studio logistics affairs;
4. Responsible for the emergency reception and handling of customer complaints.
5, responsible for the establishment and management of customer files.
6. Responsible for the supervision and inspection of club operation.
Job responsibilities of hotel front office manager 7
1. Assist the leaders in charge to manage the front desk lobby;
2. Be responsible for checking the gfd and work quality of the employees of all departments at the reception desk, and checking whether the reception facilities are orderly, neat and beautiful;
3. Responsible for checking the appearance, appearance, manners and working procedures of the front office staff, whether they are considerate, warm and polite to the guests, and whether they cherish their luggage;
4. Check the room reservation, understand and master the room status;
5. Check whether the telephone operator's voice and intonation are clear, soft and polite, whether the service is thoughtful and whether the working equipment is cherished;
6. Check whether the staff provide thoughtful and meticulous service for the guests, whether the things assigned by the guests are completed, and whether they can help the guests solve difficult problems;
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