What should I do if I find a cigarette butt hole in the guest room carpet?

1、 ? Check the hot hole first, don't clean up the site first, and inform the assistant manager of the lobby after the guest returns to the room;

2、 ? After the guest returns to the room, get in touch with the guest, explain the situation and inform the hotel of the claim settlement policy;

3、 ? If the guest denies it, you can remind the guest whether the guest did it;

4、 ? Remind guests to pay attention to smoking safety. For the safety of himself and the hotel;

5、 ? Claim as appropriate.