What should tourists do when an earthquake hits Hualien, Taiwan?

At 23:50 on February 6, a magnitude 6.5 earthquake occurred in the waters near Hualien County, Taiwan. As of 13:30 on the 7th, the earthquake had killed 4 people, injured 243 people, and 85 people were still missing. After the earthquake, tourism agencies immediately launched emergency plans and conducted comprehensive checks on guests currently in Taiwan. It is reported that local tourists have not been affected by the earthquake so far, and tourism agencies will assist tourists with refunds and changes based on actual conditions.

As of 9:00 a.m. on February 7, there were approximately 220 guests of UX Travel Group *** located in Taiwan. When the earthquake occurred, all tourists had checked into the hotel to rest and were not affected by the earthquake yet. Ma Congcong, manager of the Taiwan Department of Utrust Travel, said that after confirmation one by one, all tourists visiting Taiwan from Utrust Travel were safe and sound. Taiwan is an earthquake-prone area and has relatively advanced earthquake prevention measures. At present, all personnel of the Taiwan product department are on call 24 hours a day and maintain close contact with the local tour operators and tour leaders through various methods such as phone calls and WeChat. In order to fully ensure the safety of tourists during their travels, the Taiwan tour guide and the ground pick-up company of Utour Travel are also closely arranging follow-up matters. Uoxin Travel pays close attention to local developments, adjusts product itineraries and arrangements at any time according to actual conditions, avoids disaster-stricken scenic spots near Hualien, pays close attention to the safety situation of destinations, and comprehensively ensures the travel safety of tourists visiting Taiwan.

Tongcheng Travel said that after the earthquake, Tongcheng Elong and Tongcheng International Travel immediately contacted through WeChat, phone, Internet and other methods to check the status of independent travelers and group tourists in Taiwan. security situation. After one-by-one investigation and verification, Tongcheng Elong and Tongcheng International Travel have respectively contacted independent travelers and group tourists in Hualien, Taiwan, and all have been confirmed to be safe. We also send safety reminders and greeting text messages to independent travelers, and comfort group travelers through ground pick-ups and tour leaders.

As of 9:00 on February 7, Tuniu confirmed that tourists heading to Hualien were safe and their itineraries were not affected during the trip. Tuniu will continue to pay attention to the local situation. Tuniu’s air ticket department pays close attention to flight dynamics to and from Hualien to provide tourists with relevant flight information as soon as possible. Tuniu will handle requests from non-traveling tourists for ticket changes and refunds to and from relevant cities in accordance with the airline's regulations. Tuniu’s hotel department promises that if tourists book hotel reservations in Hualien County from February 7 to February 28 through Tuniu, Tuniu will cancel the order free of charge if tourists have needs.