Summary of one week’s work at the front desk

Summary of one week’s work at the front desk 1

Looking back on since joining the company, as the company’s front desk receptionist, with the care and guidance of the company’s department leaders and the support and help of colleagues, I have successfully completed my job As well as various tasks assigned by leaders, I have improved in all aspects, but there are also shortcomings. I need to continue to learn and accumulate work experience in the future, and make up for my own shortcomings through my own efforts. The work situation after joining the company is summarized as follows:

1. Daily reception work at the front desk

1. Reception of guests, being able to introduce them promptly and politely after asking for their identity. After properly receiving the reserved guests, notify the relevant departments by phone as soon as possible, and greet them with a smile, patience and meticulousness, warm reminders, etc.;

2. Responsible for answering and transferring calls at the front desk, and answer every call carefully , be proficient in the extension numbers of each department, carefully record important matters and communicate them to relevant personnel, so as not to omit or delay;

3. Be able to update the company address book in a timely manner to facilitate communication between various departments of the company;

4. Hygiene work at the front desk. The front desk is the starting point for displaying the company's image and services. To create a good front desk environment, you must not only pay attention to your own image, but also maintain good environmental sanitation, so that visiting guests have a pleasant feeling. Feel.

2. Administrative and other temporary work

1. Learned the company’s rules and regulations; mastered the functions of the company’s products proficiently, laying the foundation for telephone promotion;

2. Assist the administration to make phone calls to urge people who join the Maca Association and societies to submit information. After collecting the information, make an electronic detailed list;

3. Sign for express letters and hand them over in a timely manner, including items that are not in person. Keep it properly at the front desk;

4. Conduct phone promotions and submit the list of interested or intended customers to the sales department every week. By the end of December, there were 13 intended customers. In this week's front desk work experience, although I have completed all the work seriously, sometimes there are shortcomings, not careful enough, and sometimes the problem solving is lacking. In 15 years, I will continue to improve my image and do a good job in new tasks. A one-year work plan to improve work quality, efficiency, and responsibility.

The new plan is as follows:

(1) Strive to improve service quality, work quickly, efficiently, and make no mistakes. The service attitude must be good, you must continuously accumulate experience in receiving guests, and leave a good impression on the guests. When answering the phone, you must also continue to improve your vocabulary skills; ask and answer questions tactfully. Try to satisfy every customer.

(2) Strengthen the study of etiquette knowledge. For example, in your spare time, you can study etiquette knowledge and public relations. Understand the common sense of etiquette that must be observed when dealing with others, including sitting and standing postures, tone of voice, eyes, makeup, clothing matching, and techniques for answering customer questions, etc.

(3) Strengthen communication with various departments of the company. Understand the company's development status and the work content of each department. With this knowledge reserve, on the one hand, you can answer customers' questions timely and accurately, and transfer calls accurately. On the other hand, I can also briefly answer customers' questions within my ability, and at the same time, I can seize appropriate opportunities to promote the company.

I hope that in the new days, through my own study, I can work hard to improve my work level, adapt to the work needs of the new situation, change my working methods in the process of continuous learning, maximize my strengths and avoid weaknesses, work hard, and strive to improve my future work. Do a better job, and at the same time do a good job in logistics services, so that leaders and colleagues can avoid worries. Finally, I would like to thank all the leaders for providing me with this job, which gave me the opportunity to improve and make progress together with everyone; I would like to thank every colleague for their enthusiastic help and careful care of my work during this week.

Although I still have many shortcomings in experience and ability, I believe that hard work can make up for weakness. As long as we understand each other more, communicate more, and make unremitting efforts, I believe **'s tomorrow will be better! A week at the front desk Work Summary 2

Unconsciously, I have been interning in the hotel for a week. Time flies so fast, and looking back on this week is not as boring as I imagined. On the contrary, every day at work makes me feel fulfilled and happy!

From the day I checked in, the hotel gave me a serious but warm feeling. The three managers in the human resources department (actually called sister are closer~) were both strict and caring towards me. , which relieved me of a lot of nervousness and unfamiliarity with this strange place. After receiving the internship plan, Manager Xiao personally introduced me to the hotel's corporate culture, rules and regulations, and took me to a complete tour of the hotel's staff area, letting me know where the passage to and from get off work, the locker room, and the canteen were, and gave me instructions Some trivial things to note during my working hours.

As a new employee, I was deeply touched by Manager Xiao's kindness and patience towards me, which strengthened my confidence in working hard.

After learning about the work, Manager Xiao took me to the Golden Fashion Floor on the 26th floor, handed me over to the floor hygienist-Liu Pengli, and started my first day of work. Since I have never worked in a hotel, I know very little about its work content. Sister Peng Li introduced the work content to me while working. Only then did I realize that the work of hotel rooms is so complicated and important.

But one bite cannot make me fat, I can only learn and practice bit by bit. Sister Peng Li told me that the hotel has 24 rooms on each floor, except the 22nd floor, because there is a service center. The four corners are four corner sets, 01, 02, 21, and 22 are four large beds, and the others are gold fashion. Each floor is different but similar. Then he taught me how to clean the guest room. The first thing was to clean the room. The main content was how to make the bed. The whole process of making the bed includes throwing out the sheets, putting on the quilt and laying it flat, unifying the three threads and putting on the pillowcases. Three lines in one means that the center line of the quilt should coincide with the center line of the bed and sheets. There are requirements for every step of making the bed. The sheets should be neatly wrapped on the mattress. When putting on the quilt, the corners of the quilt and the quilt cover should match each other and shake it hard a few times. When putting on the pillowcase, the pillow should be filled with the pillowcase. In addition to making the bed, cleaning the room includes dusting, vacuuming the floor, and cleaning the bathroom. Wiping dust is also an important step. Use a wet rag in your right hand and a dry rag in your left hand. Wipe every corner in place and put the items back to their original places. Vacuuming the floor means sucking up dust and hair on the floor of the room. The same goes for every corner. Suction up to and including under the bed. Next is the work in the bathroom, which involves replacing clean towels, cleaning the toilet, bathroom floor, and finally replenishing guest supplies. The rooms to be cleaned are divided into two types: the living room and the living room. The living room must be thoroughly cleaned, while the living room is mainly tidying up the room. Bedding is changed every three days, but guest supplies must be replenished every day. After studying and working at Jin Fashion for three days, I went to study on the 23rd water bed floor. The master who took me there, Liu Jianrui, is a veteran with five years of experience in guest house work. I was stunned by the speed and quality of cleaning the room. If Sister Peng Li's work style is that of the vigorous and powerful Shaolin School, then Sister Jianrui's work style is that of the Wudang School, which uses softness to overcome strength. Both of them have their own characteristics, but they both complete their work so well. Sister Jianrui told me that the waterbed is a special feature of our hotel and is very important. Every room must be cleaned with all your heart. Square waterbeds and round waterbeds have different types of bedding, so you must distinguish them clearly. Every time you vacuum, be sure to vacuum the corners and under the sofa and bed. I benefited a lot from her rigorous and gentle way of working. Time passed quickly, and three days passed. Leaving the waterbed floor, I went to the last floor - the 16th business floor. My master is Liu Hongjie, winner of the Gold Medal for Working with Heart! ! ! Or a new job counselor! The difference is the same. Sister Hong Jie’s ever-present smile made me truly feel the joy of work, and her gentle and elegant teaching methods made me remember what she taught me.

I have to say that she is a very charming person and I am looking forward to working with such a master these three days!

Finally, I want to say that I found out that the three masters who took me to the guest room were all named Liu~~ Summary of a week’s work at the front desk 3

Time always flies by, in* I have gained a lot and felt a lot during the past week. Since taking office, I have worked hard to adapt to the working environment and the new job position at the front desk, seriously performed my job responsibilities, and completed various tasks well.

The study and work situation over the past week is now summarized as follows:

1. Learn in practice and strive to adapt to work. When I first joined the company, I was very unfamiliar with the company's operating model and work processes. Thanks to the patient guidance and help of my leaders and colleagues, I became familiar with the work content of the front desk and the various departments of the company in a short period of time. function. It also allowed me to quickly adapt to the content of my position.

It is said that the front desk is the window for the company’s external image. In just one week, I have a new understanding and understanding of this sentence. The front desk is not a vase, every word and deed represents the company. Guests who receive the company's visits must be greeted with courtesy, answer the phone with a kind attitude, handle the daily affairs of the office building carefully, and treat colleagues with humility and sincerity. Every bit of it makes me happy. Learn at work, make progress while learning, and benefit a lot.

2. Learn the company’s corporate culture and improve yourself. Only when I joined the big group ** did I truly understand the connotation of the ten words of diligence, professionalism, confidence, vitality and innovation. I felt this culture from the dedication of leaders and colleagues. In such a good working atmosphere, I also use these ten words as a guideline to ask myself to devote myself to work with a positive and optimistic work attitude, do my job well in a down-to-earth manner, discover deficiencies in my work in a timely manner, communicate with department leaders in a timely manner, and strive to do my job well. Well, be a qualified and competent employee. This has always been the goal and direction of future work efforts. I have learned a lot and gained a lot from this work experience. In the future work, I will work hard to improve my self-cultivation and connotation, make up for the deficiencies in my work, constantly sum up experience in new learning, use a humble attitude and I will do my job well with full enthusiasm and give full play to my potential to contribute to the construction and development of the company! Previous page 1 2 3 4 5 6 Next page