What is the meaning of "e" in service recovery i-lead?

The "e" in the service recovery i-lead refers to the input.

IHG's iLead principle is a set of management principles aimed at improving employee performance and satisfaction. ILead refers to five aspects: motivation, connection, participation, action and development.

These principles are designed to help employees build trust and mutual support, thus forming a spirit of cooperation, while providing employees with vertical and horizontal career development opportunities.

-Motivation: Encourage employees to motivate themselves, foster strengths and avoid weaknesses, stimulate personal innovation, and * * * shape the company culture.

-Connect: Establish an open and transparent communication platform and strengthen teamwork through listening, sharing experiences and interactive communication.

-Engage: Pay attention to employees' emotional state, provide them with attractive welfare benefits and reward and punishment system, and cultivate a professional team with responsibility, correct orientation and dedication.

-Act: Pay attention to the essence of the problem, find solutions, and put them into practice in time, so as to quickly respond to customer needs and market changes in a rapidly changing market environment.

-Development: Support employees to continuously learn and update their knowledge and skills through standardized training plans and scholarship mechanisms.

These principles help employees to establish correct values in their daily work and provide them with a platform for growth, learning and talent development. At the same time, it also makes InterContinental Hotels Group a global leading company with multicultural background.