Is this the practice of the hotel manager's management team?

The hotel is an interconnected whole, and many jobs and tasks can not be completed by one person or one department, but usually by the whole team. The realization of hotel management objectives and requirements depends on the cooperation and cooperation of various departments. However, we often hear some employees and even managers say, "It's none of my business." "It's none of my business." What's this called? This is called prevarication, and this is called fear of taking responsibility. If the hotel departments often pass the buck and attack each other, what team can there be? What about cooperation?

Therefore, hotel managers should have team consciousness and overall concept. A team that only does its job well is not a good team, but a team that can help each other for fun, cooperate with others to do a good job and create conditions for others is a good team. So how to build a good team?

First, the superior supports and the subordinate cooperates.

Some people say that a successful hotel manager spends 70% of his energy on dealing with various interpersonal relationships. Obtaining the support of superiors is the premise for hotel managers to participate in decision-making management and ensure the smooth progress of the work. At the same time, because a lot of hotel work needs to be done independently by subordinates, it is impossible for hotel managers to supervise all the time, so it is also an important aspect for hotel managers to obtain the cooperation of subordinates in hotel management. The hotel is a team. As a manager, if a hotel manager wants to do his job well, he must first get the support of his superiors and solve problems for them. In addition, it is necessary to obtain the cooperation of subordinates and let them go all out to do all the work.

Second, the cooperation of various departments.

To do a good job in hotel management, it is not enough to rely on your own efforts, but also need the support of other departments. If the members of a team are United, dedicated, cooperative and collaborative, then it must be an efficient team. An important duty of a hotel manager is to maintain a good cooperative relationship between various departments. How to maintain a good cooperative relationship between departments?

(1) Put all departments in the right position (if you don't serve the guests directly, then your duty is to serve those who serve the guests directly)

Hotel managers should fully realize that the hotel is a whole, and the cooperation of all departments can make the hotel operate and develop normally. No matter which department or post goes wrong, it will affect the normal operation and service quality of the hotel, and then affect the efficiency of the hotel. Because there is no front desk, backstage work is meaningless. But without the help of the backstage, the front desk can't satisfy the guests.

(B) clear job responsibilities

One of the important reasons why the relationship between departments is difficult to handle is that they are interdependent and fragmented. So there are often "kicking the ball", wrangling with each other and shirking each other. Hotel managers must be clear about the specific positions of each post, and everyone should perform their duties and responsibilities, so that the hotel can operate normally.

(3) Establish a global concept (unskilled people always blame others, and skilled people always check themselves first)

When there is a contradiction between departments, don't rush to blame the parties, don't expose the contradiction to the guests, but first solve the needs of the guests and help other departments to fill the table. As for the question of responsibility, we should try to reach an agreement afterwards so as to solve it completely. Hotel managers should establish a holistic concept in the whole team, so that every member can truly understand that the hotel is a whole.

(4) Abide by the agreement (don't do to others what you don't want others to do to you)

If you want to worsen the relationship between the two departments, the easiest way is to violate the cooperation agreement and impose your work on others. Violation of the agreement, even unintentionally, can easily lead to hostility, which in turn affects the unity between departments. Trustworthiness is the foundation of a person and is equally important to a team.

(5) Timely and effective information transmission.

Hotel managers should try their best to understand some major activities of various departments and timely transmit some information related to other departments or teams. If you engage in activities, carry out promotional activities, and add new facilities and equipment to the guest room, you should tell the person in charge of the relevant department of the hotel to facilitate the promotion of employees, which is also the embodiment of the team concept.

(6) Respect each other (you respect me one foot, I respect you one foot)

Mutual respect contains three meanings: first, respect for people. The second is to respect the labor of other departments. The third is to respect the different opinions of others. So the hotel manager wants to convey this message to his subordinates, that is, I don't agree with you, but I appreciate you as a person and recognize your work achievements.

(7) Every employee is a waiter (few people know it and few people do it).

1, the background is the front desk service.

In the multi-function hall of a hotel, you can often see the scene of peak season: just after the reception of the meeting, the managers and employees of all departments immediately came to the venue and began to arrange the venue and arrange the banquet reception. Some move chairs, some set the table, and some spread tablecloths. It may be that the housekeeping manager is laying tables and chairs, and it may be that the human resources manager is laying tablecloths. Half an hour later, the venue has been arranged as a banquet hall that can accommodate more than 500 people, and the guests who have finished the rest have already started eating. In the banquet service, employees of the sales department and finance department may be on duty, or employees of the security department, engineering department or other departments may be running vegetables. Everything seems orderly and calm. That's because the hotel pays attention to the rotation training of all employees, instilling in every employee the awareness of the role of waiter and the awareness that the backstage must serve the front desk.

2. The former process serves the honest process.

When checking the check-out, the service desk staff in the housekeeping department will open the windows of the guest room to ventilate the room in time, thus providing convenience for the staff in the whole room. When making a late bed, the housekeeping staff will put a notice board on the guest's bedside to inform the guest that the hotel reception is busy the next day. If he is willing to inform the service center a few minutes before leaving the hotel, he will get a faster check-out service.

When cleaning up the garbage on the table, the restaurant waiter will make some records of the leftovers and give them to the foreman, who will summarize them once a week and give them to the chef. In this way, the chef can know the quality of the dishes in the restaurant and make timely rectification.

The cashier at the front desk of the hotel changes money for the next shift of employees at the end of work and provides fast checkout service for guests. The service of the hotel is coherent, and every link can reflect the service quality of the hotel. Therefore, hotel employees should not only do their own jobs well, but also provide convenience for employees in the next process.

3. Hotel managers serve employees.

A hotel has done a lot of concrete work in caring for employees. On New Year's Eve, the hotel manager must have a New Year's Eve dinner with the staff who stick to their posts. In the hot summer, the hotel manager must go to all posts to visit and sympathize with employees and send them cold drinks and cool feelings. Hotel management must hold regular staff seminars to listen to the opinions of employees. Views on life. The hotel also has an "employee care card" to encourage employees to write down their difficulties on the card at any time so that the hotel can solve them. All kinds of measures reflect the hotel's caring heart for employees, and also let employees truly and deeply feel the care of the hotel. Only in this way can employees pass on their love to every guest.

Every time a guest stays in a hotel, it is a complete experience, and the negligence of any link in the hotel may destroy this perfection. Therefore, hotel staff should be good at cooperation and compensation, and do a good job in the whole process and all-round quality management. All employees have the responsibility to meet any needs of guests anytime and anywhere. The hotel manager is the leader of the team. They should establish the concept of serving their subordinates, guide them to do their jobs well, motivate them to make progress and help them solve their difficulties.

In modern hotel management, the competition between hotels depends not only on individual wisdom, but also on the strength of the team. It is to let every hotel employee establish the belief that "this is our hotel" and let them feel the same way, so as to voluntarily contribute to the hotel and the team, so that the hotel will be in an invincible position in the competition.