The first link of domestic service is

Welcome service. The first step of room service is to greet the guests. Welcome service means that when the guests arrive at the hotel, the room attendant should take the initiative to welcome the guests, warmly welcome them, assist the guests to go through the accommodation procedures, guide them to the guest room, introduce the service facilities and surrounding environment of the hotel to the guests, and provide some information and suggestions on accommodation. According to the requirements of the service quality standard "Standard for Visiting Star Hotels", the room finishing service is just a simple sentence for rooms, guests' clothes, shoes, newspapers and magazines, and the finishing results of hotels are varied, which is not well reflected by guests. In order to facilitate the operation of employees and conform to the specifications, each arrangement has been refined according to successful practical experience. When it's finished, photograph it and post it in the workshops on all floors. Every employee can produce photos that meet the requirements every day. At present, it is a good idea for employees to change jobs quickly, once every two or three days.

Guest rooms are the main service facilities of modern hotels, an important place for guests to rest, and the main hotel products that provide services for guests. Guest room is the longest stay in the hotel, and the operating income of guest room is also an important pillar of the hotel's total income. Therefore, the level and quality of room management not only reflect the overall management level of the hotel, but also directly affect the hotel's operating income. The most common problems that guests reflect and complain about hotel room management are: room item configuration, room layout, equipment maintenance, cleanliness, safety management, customer service, information communication, etc. Three standards, one is to arrange clothes for guests; Second, adhere to the local classification, convenient for guests to use; Third, be sure to hang it in the closet. You should leave a message for the guests, such as "Dear Mr. X or Miss X, please hang your coat in the closet now, I hope it won't affect your use." Room attendant XXX. "

The hotel is the guest's "home away from home", and the guest room is the place where the guest stays for the longest time. Rooms must be well-equipped, create a warm wedding atmosphere, and make it convenient, practical, safe and comfortable for guests to live, work and study in the hotel. Take the standard double room of a four-or five-star hotel as an example. According to statistics, there are more than 80 pieces of equipment and articles in the room, including furniture, electrical appliances, insurance, lamps, telecommunications, bedding, toilet cotton, sanitary articles, stationery, service indication articles, drinking utensils and other articles. In addition, it also needs various types of uninterruptible power outlets for foreigners and China people, overseas Chinese and compatriots from Hong Kong, Macao and Taiwan. In the past, hotels with standardized design did not consider the problem of wireless internet access, and each room was equipped with "routing" to solve this problem. There are also three standards: one is to provide shoes sorting service for guests; Second, put the shoes in the natural sight of the guests, so that they can be easily found when wearing them; The third is to put the shoes in the position and place where the guests can wear them conveniently.