Traditional Culture Encyclopedia - Hotel accommodation - What is the business hotel housekeeper doing?
What is the business hotel housekeeper doing?
A, warm and thoughtful to the guests, a strong sense of responsibility, obey the foreman's work arrangement, do a good job.
Second, get the master key of the room, supplement the appliances and supplies of the linen cart, and make good preparations;
Third, comprehensively clean and manage rooms and bathrooms;
Four, after cleaning a room, you must fill in the "working day report";
Five, when you leave the room, you should put the tableware back by the door;
Six, such as room equipment is damaged, carpet, wall stains should be reported to the early shift foreman, and detailed in the "working day report";
Seven, temporary tasks and inspections, but the room being cleaned must be cleaned;
Eight, accept the foreman and manager's inspection and guidance on work procedures and quality, and redo the work that does not meet the requirements;
Nine, regular rodent control and pest control in the room;
Ten, room linen equipment processing.
Matters needing attention when cleaning the room
1, you need to enter the room in strict order. You can't just knock on the door and go straight into the room, nor are you allowed to peep into the room through the peeping mirror.
When tidying the room, try to leave the door open until the work is over. If the wind is strong, it is not suitable to open the door. You should hang a work card on the handle outside, which says "The room is being cleaned".
3. Dry rags and wet rags should be used separately, and special towels should not be mixed. It is forbidden to use towels as rags in guest rooms.
4. If there are guests' belongings in the room, they should be sent to the front desk in time, and the guests' belongings should not be turned over at will. If there are valuables left by customers, they should be handed over to the front desk in time to contact customers.
5. If any potential safety hazard is found in the work, it shall be reported and handled in time.
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