Main gains and experiences from waiter internship

(1) Internship Harvests

1. Improvement of service awareness For service industries such as hotels, service quality is undoubtedly one of its core competitiveness and its lifeline. A high level of service quality can not only leave a deep impression on customers and lay the foundation for their coming again, but also make customers feel honored and establish a good brand and image for the hotel. Through hotel study and daily intensive practice, I have developed my service awareness and developed a good habit of smiling when facing guests; I have learned to treat guests politely with standard etiquette; and I understand the importance of learning foreign languages ??well.

2. Improvement of service level. After nearly two months of internship, I have a certain understanding of the basic business and operation of the hotel. Politeness is a concentrated reflection of a person's comprehensive quality, especially in hotels. , you must dare to say hello to others, and in the process of saying hello to others, you must also achieve three things: eyes, words, and spirit, none of which can be missing. We must do our best to meet the guests' requests. Even though some things are not within our scope of responsibilities, we must try our best to convey them to them. For some unreasonable requests that cannot be fulfilled, we must reject them in a tactful tone and help them find other solutions. .

(2) Internship experience

1. Although the internship is only a short period of time in my college career, during the work process, I do not simply sell my labor in exchange for remuneration. , but always serve others with the standards of a college student, especially a social worker. Only a love is not enough. What I learn is a consciousness, the consciousness of serving others. Maybe I will not work as a waiter in a hotel in the future, but this awareness of caring for others and contributing to society will be preserved and implemented in future work.

2. Internship is a process of contact with society. Through this internship, I gained a relatively comprehensive understanding of the hotel's organizational structure and business operations, and came into contact with all kinds of guests. At the same time, I also met many good colleagues and friends. They gave me a deeper understanding of society and broadened my horizons. My vision also taught me how to adapt to society and integrate into society.

3. Internship and future employment During the internship, I got in touch with society in advance, realized the current employment situation, and made advance planning for my future employment plan. Through this internship, I discovered the compatibility between myself and society, which provided a guide for my employment direction.