How to understand the particularity of the hotel industry assessment index standards

1. According to the query on Sanmao Human Resources Network, the hotel industry is a service industry, and service quality is the core indicator of assessment. Service quality in room cleaning, catering services, reception services, facility maintenance, etc., is directly Affects customer satisfaction and hotel reputation.

2. Employees are the direct providers of hotel services. The quality of employees has an important impact on service quality. The quality of employees' training, skills, attitude, etiquette and other aspects are also important indicators for assessment.

3. The hotel’s operating efficiency directly affects costs and profits. Assessment indicators include room occupancy rate, average room price, catering gross profit margin, room turnover rate, etc. These indicators can reflect the hotel’s operating efficiency and profitability. .