Traditional Culture Encyclopedia - Hotel accommodation - What is the responsibility of the hotel room foreman?
What is the responsibility of the hotel room foreman?
2. Be responsible for the cleaning and hygiene of the area under its jurisdiction, and ensure that it meets the standards of the hotel and the service quality meets the requirements of the hotel, and be directly responsible to the housekeeping manager.
3, presided over the formulation of the department's rules and regulations, working procedures, safety measures, training plan.
4, maintain the normal working order of the department, check the quality of health and service, equipment and facilities in good condition, control the cost of materials and expenses.
5. Attend the morning meeting of hotel managers, preside over departmental meetings, convey instructions, communicate information in time, and strengthen cooperation and communication between departments.
6. Maintain contact and cooperation with other departments, contact and communicate with the heads of other departments, and obtain the support and cooperation of various departments for room service and management.
7. Review the bonus evaluation of supervisors, foremen and employees, discover and cultivate outstanding employees, and select management talents.
8. Review and sign departmental statements, instructions, reports and other documents, and analyze the business cycle of the department.
9. Receive guests from the same industry, understand the development trend of the hotel industry, and put forward reasonable suggestions on the renovation of guest room facilities and the improvement of service quality.
10, participate in important reception tasks, inspect VIP rooms, visit long-term guests, visit sick guests, and handle guest complaints and accidents.
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