What should the hotel network housekeeper say and pay attention to when contacting the guests in advance?

Generally speaking, it is the itinerary and plan of the guests, and the services that the hotel may provide, such as traffic guidance, such as room management.

There are three points to note:

First, polite language, honorific words;

Second, fully understand customer needs and do our best to serve customers. If you have difficulties, you should also make it clear to avoid unnecessary misunderstandings.

Third, say the important things three times. If you need special reminders, be sure to let customers know the importance of reminders. In addition, we should inform you of the service telephone number of the hotel, and call in time if you have any questions.

That's basically it. I hope my answer is useful to you, thank you!