Speech by Hotel Smile Ambassador

Speech by Hotel Smile Ambassador 1 Leaders and colleagues:

Good afternoon, everyone. First, let me introduce myself. I come from the western food department. My name is Li X. I hope you will remember me. Thank you for your kindness. I feel honored to be awarded the title of smiling ambassador. In addition to joy, my heart is more moved. For this recognition and acceptance, I feel that I am integrated into the big family of Shipu. My efforts and performance have been recognized to the greatest extent, and I will work harder!

The company is striving to build a four-star brand, and we should also contribute to the development of the company. Being elected smiling ambassador this time is an affirmation of my work and a spur to my future work. I should be more strict with myself, do my work better and keep the image of smiling ambassador. In the future work, I will live up to the expectations of the leaders, work harder and do my bit for the development of the company with practical actions. For the company's four-star transformation, we rely on the operation of Chinese food department and simple box operation. Under such circumstances, we have no reason to complain, because we are one of them, and as long as we pay, we will get something back, not only materially, but also spiritually. I am willing to make progress with Shipu! Although I haven't worked in the company for a long time, I speak from the bottom of my heart. Looking back on the first few days, all kinds of feelings and scenes are still vivid. It is the warmth of home, the help and tolerance of my colleagues, which gives me the opportunity to step into and stay in Shipu.

No matter in life or at work, I have been concerned by the leaders, making me feel at home, warm and cordial. Speaking of home, I think what comes to my mind is the safe haven where I was born and raised. A famous poet wrote that "home is the harbor where the soul stops, the medicine for people to heal wounds, and the sustenance and destination of human hearts and emotions". It can be seen that people have particularly deep feelings for home. In order to make their homes better tomorrow, people devote their lives to their respective jobs. From a warm family to everyone who steps into social groups, they serve each other and coordinate their help. Today, we regard Shipu Hotel as our home. A hotel that can give employees the warmth of spring is a hotel that can lift people's hearts, a hotel that can make employees willing to work and do their best, and a hotel that can be invincible in the fierce competition. When I chose Shipu, I never regretted my choice. As a member of Shipu family, we should firmly establish the belief that "the family prospers and I prosper, and the family declines and I decline" and build this family well. It not only requires us to create first-class work performance, but also requires us to make every customer feel happy and satisfied through "careful, considerate, thoughtful and personalized" service, impress every customer with our sincere smile and make them feel at home when they come to Shipu. This is our eternal working belief. I am proud because I have Shipu as my home. She has become a national four-star hotel. As family members, we should be proactive, constantly improve our professional level, base ourselves on our posts, do our job well and do our duty. Face it with a grateful heart. I smiled without hesitation. I will not only bring my smile to every customer who comes to Shipu, but also to every brother and sister around me, and decorate every day with my smile. Let's unite as one in this happy and harmonious family and build a beautiful home together.

Take this opportunity, let's get together and wish Shipu a brighter tomorrow and a better home. Thank you for introducing me to you again. I come from the western food department. My name is Yang Li. I hope you still remember me.

Speech by Hotel Smile Ambassador 2 Leaders and colleagues:

Good afternoon everyone!

This is Guo from the front office of the hotel. Today, I am very glad to have the opportunity to share my views and experiences on smile service with you.

Smile is the most basic and important service consciousness in our service industry. It can create a harmonious atmosphere and make guests feel happy and warm. In other words, when guests see our warm smiling faces, they will have a good time in the hotel. In fact, smiling at guests is also smiling at ourselves and our work, because when we smile, we will become happy and our work will naturally go smoothly.

But smiling is not only an expression display, but also an emotional communication with guests. We smile at our guests to convey the meaning of "Nice to meet you and be happy to serve you", which reflects this beautiful state of mind. Of course, smiling service does not only mean smiling on the face, but also means serving the guests sincerely in action, understanding their thoughts and demands, and treating them emotionally as our friends and relatives. Only in this way can they feel at home.

Since smiling is so important, we might as well ask ourselves every morning: Did you smile today? ! This brings not only a good day's mood, but also customers who come into the store with troubles and see our sweet smiles, how can they be angry and dissatisfied with us? I think what we get is definitely the satisfaction and recognition of the guests.

The front office is the front-line department of the hotel, and every employee in the front office is like a business card of the hotel. Our manners are directly related to the continuous trust of old customers in our hotel and the first impression of new customers on our whole hotel. We are well aware of our responsibilities. Here, on behalf of every colleague in the front office, I promise everyone here: We will do our best to provide smiling service so that every guest can come happily and return home satisfied.

My speech is over, thank you!