What do hotel staff need to prepare for the hotel?

The contents of the preparatory work mainly include:

First, grasp the customer situation. Room service personnel should be familiar with the guest's name, room number, living habits, taboos, hobbies, religious beliefs, appearance characteristics, etc. , in order to provide targeted quality services in the reception service.

Second, tidy up the room. The rooms reserved by the guests should be tidied up one hour before the arrival of the guests, and kept clean, tidy, hygienic and safe. Facilities should be complete and in good condition, in line with guest room grade specifications and quota standards, to ensure the needs of guests.

Third, check the room equipment and supplies. After tidying up the room, the foreman should comprehensively, gradually and item by item check the equipment and supplies in the room, including whether the doors and windows are safe, whether the electrical switch is damaged, whether the bathroom equipment is handy, whether the items are placed in the designated position, close the curtains, lift the quilt angle and turn on the bedside lamp.

Fourth, adjust the indoor air and temperature. Before the guests arrive, they should adjust the air and temperature of the room according to the climate and the actual needs of different regions.