The responsibilities of the hotel housekeeping department

The hotel housekeeping department needs to be responsible for sorting and cleaning the room and distributing all kinds of room supplies. After cleaning, fill in the Working Day Report and put the work car and cleaning tools back in place; In strict accordance with professional standards, warmly provide services to guests; The following are the responsibilities of the hotel housekeeping department that I have carefully collected. Let me share them with you and enjoy them.

Responsibilities of Hotel Housekeeping Department 1

1. Check the check-out situation, handle the items left by the guests according to the specifications, and report to the superior and the front desk in time;

2. Disinfect the used articles and facilities in the room according to the standard, do a good job of washing the room as required, and report the loss of equipment in time;

3. Do a good job in the collection, storage and handover of floor room keys, and provide night service as required in the middle and night shifts;

4. Do a good job of receiving, counting, supplementing and transporting linen, and properly use and keep work vehicles, cleaning tools, communication instruments and guest supplies;

5. Meet the needs of the guests and report in time beyond the scope of authority.

Responsibilities of Hotel Housekeeping Department II

1. Clean the designated guest room, work area and room entrance car;

2. Responsible for the financial safety of guest room facilities and equipment and guests;

3. Responsible for the inspection of room facilities and equipment;

4. Check the usage of items in the room.

Hotel Housekeeping Department Responsibilities 3

1. Responsible for cleaning, cleaning and layout of guest rooms, floors and related areas, ensuring that cleaning and room service meet the requirements of the hotel, and providing customers with clean rooms and quality services.

2. Disinfect the articles and facilities used in the room according to the standard, do a good job of washing the room as required, and report the loss of equipment in time.

3, according to the standard of big room health planning.

4, according to the specification to deal with the guest's legacy, timely report to the superior and the front desk reception;

5. Do a good job in the collection, storage and handover of floor room keys, and provide night service in the middle and night shifts as needed.

6. Do a good job of receiving, counting, supplementing and transporting linen, and properly use and keep work vehicles, cleaning tools, communication instruments and guest supplies.

7. Manage the floor quota items, strictly control the consumption of guest supplies, and complete the inventory of consumables in each period. Do a good job in recycling waste products.

Responsibilities of Hotel Housekeeping Department 4

1, according to the requirements of clean room hygiene and customer service;

2, timely report the equipment and projects that need maintenance;

3, timely hand in the guest's legacy;

4, according to the prescribed procedures to clean the room;

5, pay attention to observe the situation in the area of responsibility, found suspicious security problems, report in time;

6, the rational use of various materials and supplies, accurately check the variety and quantity used;

Responsibilities of Hotel Housekeeping Department 5

Customer service work.

2. Make preparations according to work requirements, maintain a good gfd and professional image, and provide services to guests according to etiquette service standards in daily work.

3. Use all resources to ensure the high cleanliness of hotel rooms and public areas and the normal operation of facilities and equipment.

4. Confirm the daily room cleaning plan, check the completeness and completeness of cleaning equipment and appliances, and do a good job of room cleaning according to the cleaning and handling requirements of different rooms in the room.

5. Clean guest rooms, corridors, workshops and public areas according to guest room standard operating procedures to ensure clean quality.

6. Clean the guest room according to the cleaning procedure, and place the guest room items according to the brand standard to ensure the clean quality of the guest room.

7, cleaning process, found that the room has damaged equipment and facilities to repair in time.

8, in the process of cleaning, found that the guest left items to the supervisor in time.

Hotel Housekeeping Department Responsibilities 6

1, obey the work arrangement of the room supervisor.

2, according to the guest room cleaning process and quality standards, do a good job of daily cleaning and planned cleaning of guest rooms and responsible areas.

3. Keep the environmental passages and workshops in the floor responsibility area clean and tidy.

4. Responsible for check-out and reimbursement.

5. Assist the supervisor to arrange VIP rooms and rooms with special requirements.

6. Do a good job of distributing guest clothes.

7, according to the specification requirements, decorate rooms, check the room all kinds of furniture and equipment in good condition, timely report and maintenance.

8. Be responsible for timely reporting and handling unexpected accidents.

9, do a good job of duty records and succession.

Hotel Housekeeping Department Responsibilities 7

1, obey the foreman's leadership, and accept the foreman's inspection and guidance on process and quality;

2, in strict accordance with professional standards, enthusiastically provide services for guests;

3, responsible for sorting, cleaning the room, distributing all kinds of room supplies. After cleaning, fill in the Working Day Report and put the work car and cleaning tools back in place;

4. Timely report the damage, loss and claim of the guest's left-behind items and guest room items;

5. Take care of all kinds of items on the floor and answer questions raised by the guests;

6. Introduce the service items and the use of guest room facilities.

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