The relationship between hotel engineering technology department and front desk operation and management

1. According to Sohu News, the hotel engineering and technology department is responsible for the maintenance, upkeep and renovation of various equipment and facilities in the hotel, while the front desk operation and management is responsible for the daily operations of the hotel and customer service. The service and marketing departments have different work contents and are interdependent and mutually reinforcing.

2. During the hotel operation process, front desk management needs to rely on intelligent tools and systems provided by the engineering and technology department to improve work efficiency and customer satisfaction. The engineering and technology department can provide advanced reservation systems, guest rooms The control system helps the front desk manage guest rooms and improve customer experience. The engineering and technology department can also provide technical support to assist the front desk in solving various technical problems and ensure the normal operation of the hotel.