How to manage the hotel foreman?

For the hotel industry, the foreman is responsible for a lot of connection work, including organization and implementation, supervision and inspection, daily management and so on. With the increasing proportion of environmental protection, informationization and intelligence in the hotel industry, the knowledge structure based on etiquette and service in the traditional hotel industry can no longer meet the requirements of the modern hotel industry for the foreman. On the other hand, a large number of aspiring young people have entered the hotel industry. How to become an excellent foreman and then grow into an excellent professional manager?

Steps/methods

1, "bubble" and "sponge"-outlook on life

Both "foam" and "sponge" are very light, just like young people who have just stepped into society, without rich experience and connotation. However, "Bubble" is very complacent and thinks that it is great, so it always floats on the water with the tide; Sponge is just the opposite. It always holds an open mind, constantly absorbs all kinds of nutrients, and makes itself constantly expand and precipitate.

The beautiful underwater world is like a colorful life. Only by constantly enriching your "sponge" can you truly enjoy that unique charm. As the song goes, "How can you see a rainbow without experiencing wind and rain?" . what do you want to do?

2. "Little girl" and "big foreman"-mentality problem

A scholar once said: Even God forgives a girl who loses her temper. I think this can only be given to good babies under the protection of their parents. What will you do if your employees have a conflict with you because of a little thing? You won back your dignity by not talking to her for three days and not smiling at her for five days? "Little girl" can't be a foreman. As a foreman, you need more care and tolerance, and you need to treat your subordinates as your friends and relatives. You can't be a good baby or a girl next door. You should be a big brother, a big sister or a little teacher. Care and consideration, strict tolerance.

The foreman should be a "waiter's waiter" at work, not a "senior official who killed someone". Once you do this, you will find that your prestige and dignity have not declined, but have won the hearts of more employees.

3. "Egoism" and "Helping others"-service consciousness.

We often hear guests complain that they are really troublesome and annoying. For various reasons of the guests, how much I overpaid and so on. What do guests come to spend money on? What is the purpose of our service to our guests? Everyone likes polite, accommodating and generous guests, because it can save a lot of trouble. On the other hand, do guests like waiters who are afraid of trouble?

Helping others is our traditional virtue, especially in the service industry. In fact, the service is mutual. Have you ever experienced the pleasure and bright smile brought by active, thoughtful and enthusiastic service?

4. "Give up the shopkeeper" and "big momma"-working methods.

Many foreman will meet the assigned work, subordinates can't do it well, and everything depends on themselves. If the hygiene is not up to standard, we will have to rework, and the handover records will be scattered ... What shall we do? Every subordinate's work should be followed up from morning till night, and overtime should be worked before and after running. Like a big momma. As a result, perhaps the most complaints will come from your team. We should learn to manage people by system and mobilize the subjective initiative of subordinates. Employees can't teach, and good employees should give full trust. I don't object to being a "big momma", but it should be in life, not at work.

As the saying goes, one hero and three gangs have limited efforts. To learn to educate, encourage and trust, training subordinates is also training yourself. We must learn to grasp the big and let go of the small, and grasp the key. In this way, when you become a manager, you can become a "cutting shopkeeper".

5. "You have me" and "If I were you"-put yourself in others' shoes.

There is a saying in the service industry: I want to think about how I will treat my guests. That is, the guest is God's problem. With the development of hotel industry, the identity of guests has changed from a lofty god to "our relatives". The above sentence was changed to "What would I think if I were a guest". What would you think if you put yourself in the position of a waiter with a cold face when eating? In a hotel, you serve your guests, others serve you in other places, and probably some guests you have served.

"Don't do to others what you don't want them to do to you." Is there any difference in treating subordinates in this way of serving customers?

6. "Fire" and "Ice"-Communication Problems

Perhaps the most difficult thing in the foreman's daily work is communication. Especially the communication with subordinates is trivial, and no one buys it. Communication has simply become an obstacle that some foremen can't cross. Communication and ideological work are only an important part of a professional manager's daily work. Since ancient times, fire and water are compatible with each other, and fire and ice are opposites. This is just the contradiction between management and being managed. But there is also a saying in love novels that "even if you are ice together, I will melt you". What's the point? Mentality. First of all, don't treat yourself as ice together, and second, don't treat each other as ice together. Conflicts at work are inevitable, and the key is how to deal with them. I am the foreman and can't take the initiative to find her; If he doesn't say hello to me, I will ignore him. As a result, the contradiction has turned into resentment, and the distance between employees and you is getting farther and farther. Unconsciously, you have become that "ice". On the other hand, as Lei Feng said, treat comrades as warm as spring, even as hot as summer work, put down your airs and lose face, and seek each other's understanding and respect with sincere heart; Turn yourself into a "fire", infect everyone around you with your own light and heat, and melt every "ice" around you. Spread happiness, spread enthusiasm, enjoy work and enjoy youth. Light up your life with the fire of life.

7. "Arrogance" and "strategic location"-