Why does the receptionist of Yongzheng Business Hotel always lie?

The normal procedure is to ask how many days you will stay when you check in. If you say to stay for two days, the hotel front desk will charge a deposit according to the cost of two days. For example, a room for two days should be charged at least 800 yuan, for fear that there will be consumption in the room, or other fees will be charged, or the room facilities will be damaged.

If you stay in a hotel for one day and receive a one-day deposit, but want to renew your stay the next day, the hotel will usually call you at noon the next day to ask if you want to renew your stay. If you are not in the hotel, if the front desk can't renew the deposit in time, especially if the room rate even exceeds two days' deposit like you, the front desk is of course eager to let you renew the money, because all the guests are very qualified. In case the guests avoid checking out, the front desk staff will have to pay extra money.

So you have to understand! The front desk staff only make so little money a month, and sometimes they have to lose money when they make mistakes. Where did they get so much money for compensation?

If you are a frequent visitor to that hotel, you usually have a good reputation, or there are still a lot of luggage in the room at that time, and you are not afraid to run away, maybe you can leave the room without asking the first mate or manager.

If you don't have any luggage in your room and you are not a frequent visitor, the front desk will definitely not do it. Who dares to risk your guarantee? But in general, even if the room is returned to you, it will be left to you and will not be sold to other guests for the time being.

As for what you said, the receptionist lied about the manager's whereabouts. They are also embarrassed and afraid that the manager will blame them.

Generally, you need to find the first mate, just call the switchboard and find the assistant manager in the lobby.