Traditional Culture Encyclopedia - Hotel accommodation - What does the reception work include?
What does the reception work include?
1. Confirm the meeting registration date, meeting name, meeting water card, bidding, approximate number of participants, meeting room use date and meeting room arrangement method, meeting group teachers' (or staff's arrival date (confirmed flight or train number), meeting group requirements (meeting organizer's content, lecturer's arrangement and treatment, pick-up and drop-off, hotel accommodation arrangement, lecture time, related meetings) with the meeting organizer. In the process of recommending hotels, it is necessary to pay attention to the prices of the selected hotels within the scope of meeting requirements.
2. Book the selected hotel (room, meal label, meeting room price calculated by the day, hotel location) as soon as possible after the above situation is implemented, and determine the vehicle and contact information for picking up the station on the meeting sign-in day (arrange the corresponding pick-up vehicle according to the number of people who sign in); Cars, tour guides, train tickets, air tickets and ground agencies for the inspection tour after the meeting (generally only reserved in advance).
▲ Meeting venue requirements: 9 multimedia classrooms; Accommodate about 2-300 people.
3. After the hotel reservation is completed, fax the hotel profile to the organizer in written form, especially inform the conference organizer of the specific and accurate geographical location of the hotel and the way to get to the hotel from the airport or railway station; At the same time, you can confirm with the other party whether there are any changes or changes in the number of people who report for the meeting and the schedule.
4. After the third item (3) is completed, you can give a relatively accurate answer to the travel car unit or individual, tour guide, air ticket and ground agency, so that the other party can make corresponding arrangements and prepare for the meeting.
5. Prepare relevant equipment for the meeting (various signs, sign-in registration forms, stationery, study bags, including notebooks, pens, file bags, return transportation reservation forms and train schedules, corresponding return transportation price lists, souvenirs and gifts for post-meeting inspection, and seat labels), and inform the meeting hotel of the meeting name and how to arrange accommodation for students who arrive in advance.
6. Inform the hotel meeting staff one day in advance that they need to stay in the hotel or prepare rooms for the meeting group according to the situation of the participants; At the same time, inform the car that meets the station and confirm the driver's contact phone number and model, as well as the room numbers of the hotel and conference group where the people meet at the station; At the same time, contact the conference organizer and inform the conference staff that they have checked into the hotel. After staying in the hotel, you must inform the office staff of the name of the meeting, the registration place, the way of taking the bus, the hotel contact number and the room where the meeting group is located.
Second, the preparatory work before the meeting.
1. Employees staying in the hotel must arrange the meeting room for use when reporting for the meeting; At the same time, coordinate the details of the meeting with all relevant departments of the hotel (such as labeling, water signing, conference room, restaurant); Stick the logo of the conference group where it is easy to see.
2. Learn more about the location of the places used in this meeting, such as restaurants, conference rooms, rooms used by teachers and lecturers of the meeting group.
3. Prepare relevant meeting equipment, such as venue layout and multimedia projector.
Three. Work during the meeting
1. The most important thing during the registration period is the charge. In the process of charging, it must be recorded carefully, accurately and in writing.
In the process of charging, the procedures must be strictly followed, and:
(1) Determine the situation of students
(2) Calculate the expenses payable according to the situation.
(3) Fill in the charge receipt without tearing!
(4) Raising funds
(5) Tear off the receipt and give it to the students.
(6) fill in the registration form.
2. After the charge appears, the receipt has been issued; Any changes to the student's itinerary must be based on the original receipt, and the contents of the changes must be signed and dated by the guests.
Four. Problems that should be paid attention to during the meeting
1. The conference group must always keep a clean, tidy and quiet environment.
2. The written documents used by the meeting group shall be properly kept.
3. The expenses or exchanges of meeting expenses must be reflected in writing; And mutual vouchers.
4. Everyone's meeting expenses must be kept well, so that they can be counted every day and stored safely.
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