P&P, SOP, manual, what is the difference between the three (discussion)

My own understanding of these three terms is not very clear. It seems that different hotels refer to them differently, but the content of the information mentioned is very similar. So I gradually became confused about the difference between these three words. The manual is a comprehensive overview of the hotel, which should be very comprehensive, including asset status, financial status, unexpected events, etc.; P&P and policies & procedures, mainly the hotel's management requirements, There are two parts: policy direction and specific procedures. Policies mostly talk about principles, and then have specific procedural requirements; the last SOP is the information that employees are most frequently exposed to, and each hotel department has its own rules based on its own department. The SOP formulated by the daily office, of course, cannot be determined by one's own department, but is completed by the entire hotel in a coordinated manner, and the content contained is more day-to-day and targeted at direct operations. Of course, these opinions are just my own feelings after coming into contact with these materials while working in a hotel. Please correct me if I am wrong. View original post gt; gt;