Format of hotel apology letter

We are very grateful for your dining in our hotel on * this month. We apologize for the inconvenience caused by * * working in our hotel. We will seriously review your request and hold a meeting to study it. We will give you a satisfactory answer as soon as possible, and we hope you can cooperate with us and understand us. Once again, I would like to express my sincerest apologies.

** Hotel manager **

** month * * day.