How to deal with the bad attitude of hotel operators to customers

There are many cases of poor attitude, which need your management to analyze:

My friend is a hotel management company, and we also discuss some management issues together:

1, the operator was in a bad mood that day: of course, this situation is accidental, if there is a problem for a long time.

2, they have grievances about their work, which will be shown in their work and need to be cared for and solved by leaders.

3. The management itself has not been well trained and has no strict working system.

4, the hotel's culture is not good, and employees have no sense of honor. They only take answering the phone as a job and have no sense of responsibility.

In fact, when encountering such problems, our managers should look for problems from their own management methods. Management without culture is very bad management. Work objectives cannot be improved, tasks cannot be assigned, and tasks cannot be completed. Look for problems from the roots of employees, and don't just criticize why employees have bad attitudes.

That's all I can say. Hope to have further discussion! !