Job responsibilities of the account manager position

Account manager is an important position for a company to maintain good customer relations and improve the company's performance, and is the main senior manager dealing with customers. Let's take a look at the "Responsibility of Account Manager" that I have carefully compiled for you. Welcome to read for your reference. Please pay attention to more content.

Responsibilities of the account manager (1) 1. Analyze customer needs, understand market trends, make sales plans, and resolutely and effectively complete various task indicators;

2. Responsible for implementing the marketing promotion activities of various businesses in the marketing department, and promoting foreign business to customers in a way acceptable to customers;

3. Keep abreast of market information and competitors' trends, understand customer needs and related information, and provide reference for the company;

4, abide by the rules and regulations, service discipline, labor discipline, obey the command and dispatch;

5. Record cases of customers' rationalization suggestions, consultations and complaints, and actively and thoroughly solve various business problems for customers;

6. Responsible for the return visit and care of new and old customers;

7. Responsible for sales report, sales analysis and sales statistics;

8, need to obtain and maintain the minimum total profit required by the project manager;

9. Cooperate with other departments of the company to complete all the work.

Responsibilities of the account manager (2) 1. Under the arrangement of the company, responsible for the investment promotion and daily customer maintenance of major end customers in the region.

2. Assist the company's operation department (in charge in the early stage) in order management, documentary planning, logistics and distribution of its signed major customers.

3. Assist the company to continuously improve and optimize the development and operation management systems and processes of key customers.

4. Assist the company to continuously optimize the market resource allocation of key customers and save investment promotion and operation management costs.

5. Assist the company (responsible in the early stage) to handle the complaints of major customers and after-sales service in time.

6. Specific coordination and connection between technical support and technical support of key customers.

7. Assist superior leaders to formulate annual, quarterly and monthly sales plans and dealer management systems, and put forward their own rationalization suggestions for the company's operation and management.

Responsibilities of the account manager (3) 1. Implement the company's rules and regulations, abide by laws and regulations, complete all work indicators assigned by superiors with good quality and quantity within the specified time, and complete work tasks with good quality and quantity;

2. Make a sales plan under the instructions of the superior, determine the key contents and work objectives of the sales plan, make different marketing strategies according to the market situation, make corresponding strategic planning adjustments, deploy and implement, and ensure the completion of sales tasks;

3. Responsible for the maintenance of customer contact, and organize the development of old customer contact and new customers in a planned way. You can contact and market all kinds of households in a planned way through telephone calls, home visits, letters, etc.

4. Actively discover customer needs, guide customer needs, and provide customers with satisfactory services in a timely manner. If the customer has other new requirements, report to the superior in time;

5. Responsible for regular market research and analysis; Fully understand the changes in consumer demand, so as to better predict the market, avoid regulatory risks and seize market opportunities;

6. Collect customer information and sort out the customer situation, make statistical analysis and archive the marketing situation, put forward reasonable and constructive opinions on the marketing situation, and report them to the superior as reference materials for important decisions;

7. Deal with external public relations, communicate extensively, expand contacts, and prepare for establishing a good corporate image and potential customers;

8, do a good job of internal coordination, so that the business transactions smoothly, and is responsible for coordinating the allocation of resources between departments, between superiors and subordinates, so that information can be conveyed in place accurately and smoothly;

9. Have a comprehensive and in-depth understanding of product knowledge, finance, marketing, law and other related information, and be familiar with more business;

10, using telephone, yellow pages, website and other related information to develop customers and carry out targeted marketing work. Establish customer files, analyze all aspects of customers, and use various communication means and strategies to contact, negotiate and cooperate with customers;

1 1, which can keep the relevant information of the company and customers confidential;

12, with a high sense of responsibility, good professional ethics and professionalism, enterprising spirit of continuous learning, and strive to learn more professional skills and marketing knowledge to improve their professional level and comprehensive quality;

13, complete other work affairs arranged by superiors efficiently.