Summary of reception work at the front desk

Summary of reception work at the front desk (6 selected articles)

Summary of reception work at the front desk. In the workplace, some companies will ask receptionists to write a work summary, summarizing what they have learned and existing problems in the reception work. Many people don't know how to write. Next, I will take you to learn more about the work summary of the reception work at the front desk (selected 6 articles).

Summary of reception work at the front desk 1 Time flies, and a brand-new year is ushered in in a blink of an eye. Looking back on this year, I have gained a lot and felt a lot. Since I took office, I have worked hard to adapt to the working environment and the job at the front desk, earnestly performed my duties, and strived to complete various tasks. Now I will summarize my study and work in the past year as follows:

Summary of daily work:

1, receive and guide visitors and customers, and cooperate with the personnel department to register the information of candidates;

2. Transfer calls, accurately transfer visitors' calls, and treat harassing calls gently to improve work efficiency;

3. Track the correspondence, letters and documents between Kun Xing and Tong Yuan;

4. Send and receive mail express every day and hand it over to relevant personnel in time;

5, the company vehicle mileage statistics and accounting, the company vehicle violation query records;

6, the company's vehicle oil card, Yuetong card recharge and expense reimbursement;

7. Manage the registration and distribution of meeting rooms, as well as health management and maintenance;

8. Update the address book and cornet in time, open the cornet and stop the cornet of the resigned personnel;

9. After work, check the cleanliness of the front desk and the placement and closing of the doors, windows, tables and chairs in the conference room to ensure that the computer is turned off;

10, complete other temporary work seriously, timely and efficiently.

Second, the existing problems:

I am not careful enough to consider the problem comprehensively.

Third, suggestions for improvement:

1. As an employee, besides being down-to-earth and doing things seriously, we should also pay attention to communication with various departments. Understand the development of the company and the work content of each department. With these knowledge reserves, you can answer the questions of visitors in time and accurately, and transfer the calls of callers accurately.

2. In accordance with the provisions of the premise, but also pay attention to methods, a firm attitude, euphemism, and strive to improve the quality of service.

3. Be considerate and careful in doing things. Sometimes a small problem can make a big mistake, so always think of the consequences first.

4. Work progress and problems encountered in the process of work should be fed back to the superior because they cannot be handled in time.

The above problems are my shortcomings in my previous work. I will be strict with myself in my future work and strive to serve the first image window of the company and the external contact window of the department.

Summary of reception work at the front desk 2 Reception is a meticulous and important public relations work. The first impression of an organization or unit in the eyes of others often depends on whether the first reception work is done carefully.

The reception work of the XX group that has been prepared for four days has ended. Due to too many variables, coupled with the initial response to such an important reception task, many aspects are not well considered and lack the potential to deal with emergencies. Therefore, it is necessary to summarize this activity, so as to draw lessons from the reception affairs in the future, so that we can prepare better and do better.

First of all, we should make an overall reception plan and list the main parts of the plan. These include: the purpose of the visit, the list of visitors, the list of receptionists, the schedule, the specific information of the meeting visit, other related matters and contact information, and the recent weather conditions in the two places.

Second, every detail of every link of the overall plan is described and divided in detail, and arranged in writing and distributed to every staff member, so that they can know fairly well and take responsibility bravely. Everyone should follow up the matters under his jurisdiction and responsibility from beginning to end, and never neglect them. Whether it is the first-aid medicine and mineral water prepared in the car when picking up the station, or the flowers and welcome speech when guiding the ticket inspection, guests should feel our enthusiasm and care from these details.

Third, teams should help each other and cooperate closely with other relevant units and departments. There are no perfect individuals, only perfect teams. A person's thoughts and strength are limited. All members of the team should actively cooperate, keep in touch at any time, and find ways to solve problems in time. They shouldn't blame each other and pass the buck. At the same time, we should also pay attention to strengthening contact and communication with other relevant units and departments, and look forward to their assistance and cooperation to improve our reception work.

Four, the purchase and reception of goods, the design of promotional materials should first solicit your opinions, determine the style and materials before purchasing and making, and at the same time pay attention to saving costs and reducing expenses on the premise of ensuring the overall effect.

Fifth, if you encounter emergencies and emergencies during the reception, don't panic and try not to handle them without authorization. You should respond to the leaders in time, solicit opinions and solve them properly.

Through this reception activity, I learned more about reception etiquette, improved my overall quality, fully realized the importance of communication and cooperation, and accumulated valuable experience for future reception work.

Summary of reception work at the front desk 3 It has been more than two months since I came to Taoyuanju Fengjing Garden unconsciously. Looking back on this month's work experience, the most important thing is experience and gain. People around me have completely changed their roles and get along in a completely different way. This feeling can only be experienced by people who have experienced it personally. In the past two months, with the care and help of leaders and the friendly cooperation of colleagues, I have made great progress in my work and study.

Reception at the front desk is the starting point to show the company's image and service. For the owners, reception at the front desk is the first step for them to contact our company, and it is also the first impression of the company, which is very important. Therefore, the front desk reception represents the image of the company to a certain extent. At the same time, the company's service to the owners begins with welcoming guests at the front desk, and a good start is half the battle. Recognizing its importance, I must do my work carefully.

First, strive to improve service quality.

Answer every call carefully, memorize the extension numbers of all departments, transfer calls in strict accordance with the company's guidelines and make records. When the owner comes to handle the business, I will always pay attention to maintaining a good service attitude and will receive it warmly. Cleverly answer the questions raised by the owner. Seriously handle various businesses for each owner. Smiling, patient and meticulous, warm tips. In my spare time, I will strengthen the study of telephone skills and etiquette. Constantly recharge yourself to adapt to the rapid development of the company.

Second, pay attention to the hygiene and image of the front desk.

Check your gfd every day, post your image and work completion, find and correct mistakes in time, and correct them immediately.

Three, clear the business process, collect, classify, record and file.

Knowing the staff of various departments and their work will be of great help to the future work. Record the telegrams, repairs, complaints and suggestions of the owners in time, and report the important matters to the leaders immediately.

Fourth, focus on the overall situation, regardless of personal gains and losses.

Whether it is during working hours or vacation time, if the company has a temporary task assignment, I will obey the arrangement and actively cooperate without looking for any reason to shirk it. As a member of the family, I will dedicate my strength to serve the company. Usually actively participate in the activities organized by the company, strengthen the feelings between colleagues and communication between departments. And learn more about the company's basic situation and business content. In order to work better in the future, we will continue to lay the foundation.

The front desk work is characterized by trivial things. Although the work at the front desk is sometimes trivial, everything should be done seriously. So I will do everything with my heart. Thank the company for giving me the opportunity. In the days to come, I will study hard and work hard! I sincerely hope that leaders and colleagues can give me more help and urge me to make greater progress in many ways. Clear your own development direction, correctly understand yourself and correct your own shortcomings. Listen carefully to the sincere opinions of others. Work hard, study hard, strive to improve cultural quality and various work skills, give full play to their own abilities, and truly embark on the road of management. I will also learn from other colleagues, learn from each other's strengths, exchange good work experience with each other and make progress together. Get better working results.

Summary of reception work at the front desk 4 Time is always fleeting. During my three months in the company, I gained a lot and felt a lot. Since taking office, I have worked hard to adapt to the working environment at the front desk and this brand-new job, earnestly performed my duties and worked hard to complete all the work. The study and work in the past three months are summarized as follows:

I. Work content

In these three months, I adopted the methods of watching, asking and learning, and got a preliminary understanding of the specific business knowledge of the company's front desk clerk. First of all, summarize all my specific work contents:

1, responsible for the reception and transfer of telephone calls at the front desk, do a good job of call consultation, carefully record important matters and convey them to relevant personnel without omission or delay;

2. Responsible for the reception, basic consultation and introduction of visiting customers, strictly implement the company's reception service specifications and maintain good manners;

3. Responsible for the sanitation and cleaning of the company's front desk lobby and the placement of tables and chairs, keeping them clean and tidy;

4. Send documents to leaders at all levels, sign for documents, and send and receive newspapers and periodicals;

5. Print and copy office documents, send and receive faxes, and make office forms;

6, contact the company project department personnel, send and receive the company's internal documents;

7. Other tasks assigned by the leaders.

Second, the work harvest and experience

(A) study in practice, and strive to adapt to the work. This is my first job after graduation. As a newcomer, when I first joined the company, I was not familiar with the company's operation mode and workflow. Thanks to the patient guidance and help of leaders and colleagues, I became familiar with the work content of the front desk and the functions of various departments in the company in a short time. It also allowed me to quickly complete the transition from a student to a staff member. It is said that the front desk is the window of the company's external image. Just three months has given me a new understanding and experience of this sentence. Guests visiting the company should be polite, be kind when answering the phone, handle the daily affairs of the office building seriously, and treat colleagues with humility and sincerity ... bit by bit, I can learn from my work, make progress in my study and benefit a lot.

(2) Learn the corporate culture of the company and improve yourself. Only when I joined the Great Wall of China did I truly appreciate the connotation of the ten words "diligence, professionalism, self-confidence, vitality and innovation". I feel this culture from the dedication of leaders and colleagues. In such a good working atmosphere, I will also ask myself to take these ten words as the criterion, put myself into my work with a positive and optimistic attitude, do my job well, find out the shortcomings in my work in time and communicate with the department in time. This has always been the goal and direction of future work.

(3) Expand your knowledge and constantly improve yourself. Three months' work also gave me a sense of crisis. At work, I will receive some customer information and professional consultation calls, so it is not enough to rely on my current understanding and understanding of the company. I think I should constantly recharge myself in my future work, broaden my knowledge and reduce the gaps and mistakes in my work. When you first enter the workplace, it is inevitable that there will be some small mistakes that need to be corrected by the leaders; However, as a lesson from the past, these experiences have also made me mature and consider all kinds of problems more comprehensively to prevent similar mistakes from happening.

Third, future plans.

During this period of work, I learned a lot and felt a lot. Thank you very much for your concern and help. I am deeply proud of the rapid development of the company. In the future work, I will strive to improve my self-cultivation and connotation, make up for the shortcomings in my work, constantly sum up experience in my new study, do my job well with a modest attitude and full enthusiasm, give full play to my potential and contribute to the construction and development of the company!

Summary of reception work at the front desk 5 I have been in the company for more than two months unconsciously. At first, I was very unfamiliar with the company's operation mode and workflow. Thanks to the patient guidance and help of leaders and colleagues, I became familiar with the work content in a short time, and my responsibilities made me make continuous progress in my work and benefited a lot. In the past two months, although no positive results have been achieved, some progress has been made. Now I would like to briefly report my work since I entered the company to the leader:

First, the daily work of the front desk mainly includes

1, responsible for answering and transferring calls at the front desk, carefully recording important matters and conveying them to relevant personnel, so as not to miss or delay;

2. Be responsible for the sanitation and cleaning of the company's meeting room, placing tables and chairs, and keeping them clean;

Second, the administrative work

The administrative work is very complicated, ranging from copying, scanning, faxing, sending express, printing business cards and keeping documents, to assisting technicians in printing, sorting and binding tenders. The completion of each job is a test of responsibility and working ability.

Third, personnel management.

1. I am responsible for the attendance statistics of the company's implementation of relevant personnel management systems. In the process of implementation, I will strictly abide by the company's rules and regulations, make attendance statistics true, make attendance statistics at the beginning of each month according to statistical data, and submit them to the finance department in time to make payroll.

2. Strictly implement the company's rules and regulations on personnel-related materials, fill in the application registration form and employment resume form, and do a good job in employee file management. Fill in the "dispatch list" and "leave" to implement the company's rules and regulations.

The new year means new opportunities and challenges for us. In view of the shortcomings in these two months' work, I need to do the following work in the new year:

1, do a good job in office affairs. Pay attention to the neatness and cleanliness of the office; Pay attention to the maintenance of office equipment such as printers and photocopiers; Try to do your job well.

2. Pay attention to collecting information in daily work in case of emergency. For example, the business card of the courier company.

3. Handle daily administrative management, assist leaders to constantly improve various rules and regulations, and make the company tend to standardized management.

4, strengthen the study of business knowledge, in-depth understanding of the company's products, in order to better assist leaders and sales staff.

As a receptionist, I need to master a lot of knowledge. In my future work, I will try my best to learn from my colleagues and further improve my theoretical level and professional ability. Finally, I would like to thank the leaders for providing me with this working platform and giving me the opportunity to improve and progress with you. Thank you for your warm help to my work during this period. Although I still have many shortcomings in experience and ability, I believe diligence can make up for it. As long as we know more about each other and communicate with each other, and make unremitting efforts, I believe the company will have a better tomorrow.

Time flies. It has been three months since I came to the company. During the three-month probation period, I got along well with my colleagues and worked as the front desk of the company under the guidance of the leaders and the cooperation of my colleagues. During the three-month probation period, I not only learned the company's rules and regulations, but also learned the corporate culture. And have a deeper understanding of the work at the front desk:

If you want to do a good job at the front desk, you must have an important understanding of the front desk work. This position not only reflects the image of the company; This is also the first impression of foreign customers on the company. Therefore, starting from welcoming guests at the front desk, a good start is half the battle. In my opinion, no matter which position or job, it is a part of the overall organizational structure of the company and is for the overall goal of the company. With the understanding of its importance, I further thought about how to do my work well.

Summary of reception work at the front desk 6 From the beginning of my own work to the present, I have gradually realized the rewards brought by my hard work, but all the rewards are not as good as mine. I can finally become a full member. This internship time made me feel the excitement of struggle again, and I was very happy and satisfied.

I. Work completed

As the front desk of a hotel, it is naturally very important for us to receive customers, keep the best smile every day to face each customer and try our best to answer their questions. At first, I felt a little tired. After all, it is really painful for my gfd to keep smiling like this all day. I feel that I am doing manual labor after work every day, and I really can't move. But gradually I can consciously do my own work in my post, and all the behaviors and actions seem to be naturally formed, so now I have been able to complete every job quite well in my work.

Second, the problems encountered

In fact, the biggest problem during my work is that when I face the customer's questions, I can't answer them. When I entered the hotel, I basically understood the working environment and content, but I still didn't know much about the rest. Fortunately, my colleagues can help me in time. Sometimes I will meet some tricky customers. As a newcomer, due to lack of experience, there are still many problems in dealing with them. These places that I still can't solve in the process of work still need my constant efforts and growth.

Third, the direction of efforts

The work during the probation period has gradually made me feel more and let me grow in my work. Judging from my current job, I still grow slowly, but I think the growth is slow bit by bit, which is really urgent. Some of the problems encountered in the work process are waiting for me to understand, consult and digest slowly, so that I can grow better. In the reception work at the front desk, I have to face others with my heart. Of course, I am also working very hard on it. I hope I can do my job well, so that every customer can feel my intention and experience the quality service of the hotel.

Although I didn't finish my work well during the probation period, I still believe that I can do my work to the extreme, and I also believe that I can have more room for improvement in my next work. Of course, I also believe that I can take work as a part of my life and face it with great care every day in the future. In my future work, I will try my best to do what I should do, so that my future work will be better and I will grow more.