Information on the deeds of excellent chefs and employees

Information on the deeds of excellent chefs and employees

I started working in the store on October 20 1 1 year 10, and left the hotel in February 2005 due to the delivery date. I returned to the front desk of the hotel in March 2007, and was transferred to the business center from 20 1 1 due to the needs of the hotel.

I have worked in the hotel for so long, but I have not made great contributions to the company, nor have I achieved particularly gratifying results. I just try my best to do my job well in my post and complete my duties as soon as possible. During my work at the front desk, I asked myself to do the following: first, work and rest in strict accordance with the requirements of the hotel to help new employees get familiar with the hotel as soon as possible and enter the working state as soon as possible; Second, try your best to cooperate with the work of various departments to ensure the perfect communication between the last link and the next link of your post; Third, cooperate with the front desk team to do a good job of guest reception.

Our hotel is a four-star foreign-related hotel. At the front desk, we witnessed the performance of the hotel as a window enterprise in Baoding. I remember a Hong Kong guest who checked out at the front desk in a hurry in the morning and left the store. When we cleaned the candy paper and ashtray at the front desk, we found a passport left under the front desk. I found it was a guest who had just left the store. I had a hunch that this would bring great trouble to the guests, and then I contacted them according to the mobile phone number left by the guests, but I left a foreign phone number and turned it off. Then I have to contact the guest's visiting unit? Avic phaeton? Because of the lack of relevant information, I can only find office staff. During the inquiry, the staff of the unit mentioned that the guest may have gone to a unit in the business center. I called the company through 1 14, and I found Mr. Lin who left the store as I wished, but I didn't find my lost passport. Later, the hotel concierge handed the passport to the guest. The guest was very grateful and asked for money and things, but we politely refused. The guest said that he would definitely stay in this hotel next time and recommended this hotel to his friends. There is a saying that we need to be careful because our guests are careless. I think meticulous service and good teamwork may be the ultimate goal of our service industry management.

Summarize your own experience, learn from others, try to do your work faster and better every time, improve your work efficiency as much as possible, get along well with your colleagues and cooperate happily. I think the company's evaluation activity is also to convey and explain to every employee that as long as you pay and do your job well, you will be rewarded. I firmly believe that my future work will be better. The development of international clubs makes us grow, and our joint efforts make the hotel more brilliant.

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