How to write a summary and plan of hotel receptionist and cashier work?

Summary and plan of the hotel front desk reception and cashier work. Write a summary of the front desk receptionist job responsibilities based on the job responsibilities and your own situation: Responsible for the front desk foreman, responsible for guests' entry, check-out registration, inquiries, and emails. Deliver and receive reservations. Job Scope: 1. Receptionists should maintain good appearance and appearance, stand to serve, look ahead and greet guests with a smile at all times. 2. Reasonably arrange the room according to the requirements, and the time for checking in the guest will not exceed 3 minutes. 3． Fill out all types of reports clearly, and promptly notify relevant departments of guest arrival and departure times and various activity arrangements to ensure error-free connections. 4. Carry out tasks such as leaving messages on behalf of customers, sending and receiving letters, and various agency services according to service procedures and keep records. 5. It takes no more than 3 minutes to process visitor inquiries, no more than 30 minutes to distribute emails, and no more than 1 minute to produce magnetic card door keys. 6. Answer the phone no more than 2 times and use standard courtesy. 7． We accept phone reservations and in-store reservations. 8. Keep the table neatly arranged and the surrounding environment clean. 9. Do a good job in handing over various tasks to ensure clear and clear hotel front desk cashier job responsibilities: 1. Obey the work arrangements of the front desk foreman and provide first-class reception services to guests in accordance with prescribed procedures and standards. 2. Carry out shift handover work seriously. Any unclear points should be reported in time. Reserve funds will be handed over shift by shift. If the previous account is unclear, the later account will not be accepted. 3. Prepare well before work, carefully check whether computers, printers, calculators, banknote detectors, credit card POS machines, card printing machines, scanners and other equipment are working properly, and perform cleaning and maintenance work. 4. Understand the room status and guest room conditions, actively and enthusiastically promote guest rooms, understand the guests scheduled to leave on the day, conference and banquet notices, and confirm their payment methods to ensure accurate check-in and checkout. 5. Check-in for guests quickly and accurately. For procedures such as room extension, room change, and check-out, take the initiative to explain the room price to the guest when checking in to avoid misunderstandings. Guest verification procedures and room opening registration must also be completed. 6. Accurately and skillfully collect cash and checks from guests, print various guest bills, settle accounts for guests promptly and accurately and issue invoices according to guests' reasonable requirements. 7. Be proficient in hotel-related knowledge and strictly abide by various systems and operating procedures. 8. Check carefully according to the room status report sent by the housekeeping department to maintain the most accurate room status. 9. Prepare and submit various reports. 10. The daily cash income must strictly implement the provisions of "paying long-term income and making up for short-term income", and it is not allowed to use long-term income to make up for short-term income. 11 Effectively implement the foreign exchange management system, and shall not arbitrage foreign exchange or privately exchange foreign exchange, and be responsible for supervising employees' compliance with the foreign exchange management system. 12. Provide guests with the information they need, and help guests solve their various needs enthusiastically, thoughtfully and meticulously. 13. The cash and bills received every day must be reconciled with the bills, and different bills in different currencies should be filled in on the payment bag. 14. Properly handle customer complaints. If the complaint cannot be resolved, promptly seek instructions from the superior supervisor. 15. Reserve funds cannot be deposited into the treasury in the form of white slips. Cash from operating income may not be loaned to any department or individual without approval. (For example, the hotel general manager can borrow cash at the front desk due to special circumstances, but relevant procedures should be completed.) 16. Coordinate the relationship between colleagues and provide better customer service. 17. When handling credit card and check settlement business, credit card and check operating procedures must be strictly followed. 18. Handle all kinds of accounting in strict accordance with accounting regulations. Obey the arrangements of superior supervisors and complete tasks seriously. 19. Employees should be proficient in the hotel's long-stay guest agreement and contracts between various units, especially discount and credit agreements. 20. Handle guest messages, faxes, etc. correctly. 21. Organize guest accounts with "unsettled departure accounts" every day and report any abnormal situations. 22. Handle the issuance of keys correctly. 23. Strictly abide by the cash and bill management system. 24. Keep a record of the key to the safe for valuables and the registration of entry and exit from the safe for valuables. 25. Do a good job in cleaning the counter and maintaining the terminal.

26. Pay close attention to the situation in the lobby, and report any abnormalities to the superior supervisor and the security department in a timely manner. 27. Keep your post clean and hygienic. 28. Computer passwords should be kept properly, one for each person, and no unauthorized use is allowed.