How to establish an efficient hotel management team

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How to establish an excellent hotel management team

team building

1, number of teams

The composition and number of the management team should depend on the size of the hotel. If rooms are the premise (high-star hotels), it is suggested that there should be no more than 200 rooms and the number of teams should be controlled within 12; There are about 300 rooms, and the number of team members is suggested to be controlled within 15; There are about 500 rooms, and the number of team members is suggested to be controlled within 20 ... If there are too many people, it is difficult to form a consensus within the team. For hotels with less than 200 hotels, we can try to replace deputy positions with some assistants or only set up chief positions at the middle level, so as to reduce decentralization and decision-making links and improve operational efficiency.

2. Personnel selection

When a team is formed, it should choose the right people to join according to its management objectives and tasks. In personnel collocation, skills are complementary, followed by: professional experience, work style, personality and customs. Attention should be paid to the selection of team members:

1, the team has just been formed, so don't expect perfection in one step. The length of employing people is the premise, and the potential and willingness to learn are the basis of cooperation; After running-in, the team will continue to learn, gradually improve in running-in, reach a consensus and work together;

2. Managers in key positions should not be vacant for a period of time, especially in housekeeping, catering, marketing, human resources, finance and engineering. , and should choose people with good professional skills and sufficient experience. Managers whose personal skills exceed those of the general manager join the team. If properly managed, it will enhance the overall strength of the team and create a good learning space. 3. The post arrangement should be reasonable, and only one person in charge can be selected for each post (an assistant can be arranged for special posts).

3. Vision building

The vision shows the goal, nature and criterion of the enterprise, and the vision of the team is the same dream and expectation held by the team members. When the vision is established, it is forbidden to impose the personal vision of the general manager or owner on the team. Such a vision can only lead to obedience or obedience, not heartfelt recognition, and there will be no active cooperation and efforts. It is necessary to guide and encourage team members to establish their personal vision, share their personal vision with everyone, integrate their personal vision with corporate vision, and finally converge into a common vision of the team and the enterprise; Personal vision can only be realized and achieved if it is consistent with the vision of the enterprise or team. The development of enterprises, in different periods, its vision also has its own emphasis. For example, "making the hotel a domestic (provincial) brand hotel" means pursuing quality and development; If a hotel wants to "operate with integrity", it is necessary to show the way of managing shops; Team member Qi Xin Qi Xin manages the hotel together, and the situation of "happy management" has become a working atmosphere that everyone values. With a vision, the team has a goal and direction, which is a beacon to guide the team to carry out their work.

Step 4 cultivate spirit

Team spirit is the soul of the team and its unique will and style. A successful team, with mutual trust and understanding among members, harmonious environment, comfortable mood, and particularly passionate work, will give full play to the advantages of each member, which is actually the spirit, strength and charm of a team.

At the beginning of team building, we should consciously cultivate this spirit in order to achieve mutual support, respect and tolerance, understanding, trust and honor; For example, the front desk and the guest room, the front desk and the back desk of the hotel have their own responsibilities and tasks, but from the perspective of management, they have more inseparable business dealings than other departments. Therefore, hotel management authorities should actively create opportunities for them to discuss together in terms of function setting, target setting, sales measures, service quality, assessment and supervision, and create a cooperative atmosphere. Team cohesion and team morale also depend on training. The team should make rules and strictly abide by them; In order to achieve barrier-free communication channels among team members, team leaders should grasp each member's ideas in time and be good at guiding members to closely combine their personal pursuit with the team vision to achieve the same goal; As far as possible to meet the reasonable requirements of team members, scientific use of reward methods is helpful to enhance team spirit and improve team morale.

5, the implementation of training

After the team is formed, it needs a period of familiarity and running-in, and the best way is to complete it through appropriate training. After the establishment of the management team, the training suggestions start from the following aspects: A, enterprise strategic concept B, enterprise operation mechanism and standard C, enterprise management system D, industry frontier theory and application E, marketing situation and local peer operation F, surrounding tourism resources and folk customs G, hotel human resource management H, hotel financial basic management and application I, star standard and green hotel standard and application. After preliminary and effective training, the newly formed team members can get familiar with the hotel as soon as possible, make clear the requirements, and help them step into their respective posts smoothly and carry out their work efficiently. Group management

1, leader

The leader should have both ability and political integrity. A good leader needs to have the following three abilities:

(1) foresight. Successful managers not only know the work to be completed today, but also know the tasks of tomorrow, and know how to motivate and lead the team to forge ahead towards the goal; Such leadership work is purposeful, organized and passionate, and the future will always be beautiful, clear and attractive in their mouths; With such a manager, team members will constantly feel pressure, motivation, cooperation and competition.

(2) leadership. A good leader should not only have certain professional skills and management consciousness, but more importantly, he should take his time when things happen and quickly come up with measures and methods to solve problems. Among them, managers need to pay special attention to the difference between managers and leaders, and management is mostly control and supervision; Leaders pay more attention to integration and influence, and those who know and can use it freely are excellent managers.

(3) innovation. For an enterprise team, innovation can delay vitality, enhance competitiveness and improve work efficiency. Innovation is first of all thinking innovation, innovation should be knowledgeable and applied, and innovation should rely on consciousness and persistence. Only by continuous innovation can we make continuous progress and breakthrough.

2. Management by objectives

In hotel management, the implementation of target management can integrate the strength of the team, enhance the execution of the hotel, and achieve the set goals quickly and effectively. Management by objectives can be applied to the phased work of reaching the standard, and can also be applied to the annual operation and management.

Taking the annual operation and management as an example, the process is as follows: according to the scientifically set annual overall operating profit index of the hotel, the quantitative indicators such as the annual operating target, cost control target and cash flow guarantee amount of the hotel are deduced; After repeated argumentation, it was decomposed into relevant departments. According to the hotel's operating indicators, cost control objectives and operating profit objectives, each department is subdivided into indicators that should be completed every month. This kind of management has clear objectives, clear measures, simple operation and cash assessment. Team members and hotel employees will spontaneously pay attention to management, support management, and even sacrifice their personal interests for local interests, which is conducive to cooperation and cohesion between teams and to the cultivation and construction of teams.

3. Communication platform

Communication is the medium and channel for team coordination. Through communication, we can define our goals and unify our thinking. Through communication, contradictions can be eliminated and understanding can be enhanced; Through communication, we can give back information and create democracy and harmony; Through communication, you can arrange actions and work efficiently. Mastered and properly used, communication can promote team building and play a role in standardization, assimilation and influence. When using communication means, leaders should pay attention to: advocating and creating communication culture; The communication channels should be established and kept smooth; A communication system should be introduced and implemented. Communication should pay attention to time, place and way, embody two-way, sincerity, respect, preparation and purpose, and so on. In many hotels, various meetings, individual conversations between superiors and subordinates, general manager's mailbox setting and feedback publicity, general manager's reception day persistence and timely handling, afternoon tea staff forum, theme competitions and networking activities are all communication. A leader who is not good at communication is not a good leader, and it is bound to be difficult to build a communication platform without paying attention to it.

4. Incentive mechanism

Leaders should know, learn to appreciate and praise colleagues and subordinates around them openly and timely, and appropriately authorize members to trust them. These are very effective ways to motivate. Different incentive measures can only play a role in different time and objects. Leaders should seize the opportunity, vary from person to person, master methods and pay attention to practical results to motivate, so as to enhance the cohesion of the team, retain talents, give play to their potential, seek development and forge ahead together.

5. Scientific authorization

Authorization refers to a management mode in which the superior delegates power to the subordinate and requires the subordinate to execute it within the specified scope. Emphasizing scientific authorization means making clear several principles and making relevant preparations before implementing authorization: 1, choosing the right person and authorizing in time; 2. Appropriate authorization, and clear responsibilities; 3. Training in advance to ensure the validity of authorization; 4. Control evaluation to achieve effective management; 5. Empower gradually to make it a culture; Authorization management is a way for hotel owners or hotel leaders to motivate and improve the management of competent and pursuing subordinate managers after a period of team running-in, and it is an inevitable choice for successful and wise managers.

6. Efficient implementation

Execution is to carry out the planned things well; Execution refers to the ability to execute and the strength, height and speed in the process of execution meet the requirements. Management depends on execution. Without execution, all hotel systems will be in name only. Without execution, management will not be implemented and become empty talk. To discuss strengthening execution, we must first ensure that the team and members have execution ability, formulate execution rules and systems, and strictly organize their implementation.

Hotel leaders can strengthen the cultivation of efficient executive team from the following aspects: 1, strive to make their instructions correct, concise and clear, and let subordinates understand their requirements and intentions; 2. Cultivate the thinking mode and working standard of subordinates in a planned way, develop good working habits and reduce mistakes; 3, the correct guidance, looking for the right time and way, timely and cleverly let subordinates know their own shortcomings and improvement suggestions, so that they can work hard. Leaders constantly put pressure on their subordinates and constantly improve their requirements, so that subordinates will always feel that they have a goal to advance and there will always be endless things to do, so that subordinates will constantly rise up and March forward, leaders will also show their abilities and charm, and the team will be more cohesive and competitive. 4. Organize targeted training and study, help subordinates absorb nutrients and learning experience, and solve the improvement of auxiliary execution. Sublimation of the team

After the hotel management team runs to a certain stage, the owner or hotel leader should consider how to improve the team; The promotion of the team is mainly to grasp the organizational guidance of the learning team and create and develop the corporate culture.

The organization and guidance of learning team needs hotel leaders to lead members to work together in a planned and purposeful way. The leader himself should be a model with thought, culture, pursuit and love of learning; Through its guidance and communication, team members feel the importance and urgency of learning. Recognize that successful people need to keep learning; Understand that resources will always be exhausted, and only learning can ensure sufficient nutrients; Know how to innovate and surpass, and only by studying hard will you succeed; Once learning to become a conscious behavior of team members, leaders only need to guide them in the process and organize special and purposeful exchanges and discussions in time to achieve the goal of * * * sharing knowledge and * * * improving together. Learning that state is a kind of enjoyment and pursuit, so the team will live forever.

Corporate culture includes corporate behavior culture, institutional culture, material culture and spiritual culture. Different corporate cultures mark different emphases and pursuits of enterprises and affect the construction and creation of management teams. Similarly, the vision and spirit of the management team are closely related to the corporate culture. A good corporate culture can promote the harmony among teams, enhance the combat effectiveness and cohesion of the team, and be conducive to the development and construction of the management team. It is the soul of the enterprise, the spirit of the enterprise, the highest level of management and the embodiment of careful management of the enterprise; But only when it is confirmed by the team will it play its unique charm and role.