Traditional Culture Encyclopedia - Hotel accommodation - What do hotel managers usually need to do?
What do hotel managers usually need to do?
How to be an excellent hotel manager has the definition of 6A.
Responsibility and safety literacy in management
Enthusiastic, optimistic and positive
Hotel managers have different goals at different stages. It is suggested that the career goals of resume can be divided into short-term goals, medium-term goals and long-term goals. For example, you are now engaged in the position of grass-roots manager, and your short-term goal can be to be a good employee and be promoted to the next level within one or two years. The medium-term goal is to be promoted to department manager within three to five years, while learning and having the skills and experience of hotel management. The long-term goal is to achieve the goal of being the vice president, general manager and president of a large star-rated hotel within 10-20 years, and to have the ability and experience to be an executive and become a hotel management expert.
How to be a restaurant manager is not clear in a few words, but I personally think that professional managers need to exercise from two aspects: on the one hand, self-management. As a manager, his personal quality and ability level represent the whole enterprise to a certain extent, whether facing employees or customers, so managers should strengthen self-management, including psychological quality, communication ability and management coordination ability. On the other hand, it is a team management ability. At present, the business activities of enterprises have never been a single person's battle, so managers must give full play to the advantages of the team to carry out their work, including the uploading and issuing of opinions, employee motivation and basic training.
How to get the Certificate of Professional Manager in Catering Industry (CMEP)
Organizers: China Cuisine Association, National Higher Education Self-taught Examination Steering Committee.
Suitable target: people who are engaged in catering management and have certain professional experience.
Certificate level: divided into advanced and intermediate levels.
Application conditions: 1, intermediate: I have obtained the qualification certificates of four courses: Catering Management and Practice, Catering Marketing, Modern Kitchen Production Management and Food Hygiene and Safety. 2. Advanced level: obtaining an intermediate certificate; Obtain the qualification certificates of four courses of self-taught examination: human resource management, financial management, information management and strategic management of catering enterprises; At least 5 years working experience.
Examination contents: catering management and practice, catering marketing, human resource management of catering enterprises, information management of catering enterprises, food hygiene and safety, modern kitchen management, financial management of catering enterprises and strategic management of catering enterprises.
This qualification certificate is the only management qualification examination for the catering industry in China at present, and it is the most scientific, authoritative and fair certification for the management knowledge and ability of relevant employees, which has great authority in the catering industry. In addition, the certificate adopts the mode of combining professional certification with self-study examination, so that scholars can obtain both professional certificates and academic certificates. However, the certificate is mainly aimed at middle and senior professional managers in the catering industry, so the requirements are higher. In addition to mastering the knowledge of catering industry management, candidates also need to have certain abilities in decision-making, management, design and consultation. PS: These certificates are useless. General enterprises do not recognize this kind of certificate. It depends on your personal practical experience and ability. Hmm. How interesting
How to introduce yourself to a new hotel manager? Briefly talk about your surname, personality, and whether you have worked in hotel management, hotel lobby, etc. What experience did you have before, and then enter a new enterprise? What kind of promotion do you want? Work closely with your colleagues to make the hotel well. ...
Hotel manager exam questions? Contains the determination of the pro! Go to the school online examination center to download. Including the analytic version or the word version is quite good. Oh, there's no need to go to the bookstore to buy it.
What kind of organization should managers of glass factories establish: After managers make plans, they must establish an organization that can put the plans into practice. Managers implement the plan by designing the organizational structure (usually making a detailed organizational chart, dividing it into different divisions and departments, and clearly pointing out who will control each position), and guiding the allocation of personnel, finance and other resources by improving organizational systems and processes.
Leadership: Managers want to lead employees, that is, to motivate employees to achieve organizational goals quickly and well. Many people think that leadership is the most important factor for managers to succeed. Great leaders can do great things: inspire their employees to do unusual things and achieve unusual goals.
Control: In order to achieve their and the organization's goals, managers must establish implementation standards based on organizational goals, evaluate and report actual performance, compare the two, and take necessary measures to correct or prevent them.
Although these typical functions are still valid, they do not represent everything. Managers and workers are entering a new partnership-forming a new reality in the workplace. Now managers gradually find that they can't order employees to do their best, but they can create an environment that encourages employees to do their best. Workers also found that if they want to survive in this wave of change sweeping all industries, they must find a way to contribute to other organizations, and this way will not be obedient to them. The new function of management-to deeply understand the potential of all employees-is:
Motivation: Now managers can do things well and are the masters of things. The best managers create far more energy than they consume. Successful managers create convincing visions-motivate employees to do their best-and they encourage employees to act according to these visions.
Authorization: Empowering employees doesn't mean you don't manage. This means giving them the tools and power to do valuable work. Effective management is to achieve the same goal with the help of team efforts. When you let your employees do their own work, you should give full play to their creativity and trust in appointment.
Support: Today's managers should be coaches, consultants and comrades, not inspectors and executioners. The key to forming a helping environment is to form an atmosphere of frank communication throughout the organization. Employees must be able to truly and completely express their concerns without retaliation. Similarly, employees must be able to admit their mistakes and benefit from them.
Communication: Communication is the source of vitality for any organization. Information is power. With the continuous improvement of business development, information-correct information-must be delivered to employees faster than before. The constant changes and rising turmoil in business make the necessity of communication stronger rather than weaker-information that helps employees to complete their work better, information that affects job changes, and information about opportunities and team needs need to be communicated. By mastering these functions, you will find that your employees are more engaged in their work, their morale and loyalty are improved, and their productivity is improved. Therefore, products and services are better than before, customers are happier, and the bottom line has more room for manoeuvre. Isn't that what you like? Motivate employees
Isn't it great that employees can do their best every day? We want to give you some good news: employees can do their best every day. But you can't order employees to do their best from today, and occasional encouraging speeches can't boost morale or threaten or force them to do so. The secret is to motivate your employees and instill energy in them-release their talents and talents.
Your vision of where you want the organization to go should be clear, and then you must spread this vision frequently and widely.
Ask and listen to employees' ideas and suggestions, and involve them in the process of practicing them as much as possible.
Be sensitive to the needs of employees; Make sure that the working environment can make your employees do their best.
Don't shut yourself in the office; Visit people who work for you regularly and encourage them.
Always be honest and sincere to employees; Don't whitewash the facts in order to alleviate the blow of bad news.
What does the assistant manager need to do to assist the manager in his daily work,
Such as: uploading and distributing files;
Civilian work of subordinate departments;
Classification and arrangement of archives;
Minutes of departmental meetings;
Logistics chores of the department;
There will be job descriptions. Generally speaking, people can do it well with a little flexibility.
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