What do you need to be a receptionist in a hotel?

Hotel reception workflow morning shift work content

Check gfd and standardize his post.

A) Check the daily activity report carefully.

B) Find out whether there is a VIP or hotel reception room for reservation or check-in.

C) Understand the meeting information and check the number of meeting rooms.

D) Read the log book carefully, understand the items to be completed in the last shift, and then sign and do it.

E) Check the records of key collection and return of each department and classify the keys.

F) Check the booking status of the day, and enter the booking into the computer to find out the booking status in recent days.

G) check the room status to ensure that the room status is correct.

H) Check the guests who left the store that day and inform the cashier.

I) Issue meal vouchers according to the list of overnight guests, and issue meal vouchers for overnight guests with breakfast.

J) Confirm that hotel guest information and room rate have been completely and correctly entered into the computer.

K) If the guest changes rooms, confirm that HSKP has been informed and the computer information has been changed. Take back the key and issue a notice to change rooms.

L) Has the call-up time requested by the guest been notified to the switchboard?

M) Make oral and written handover with colleagues in the middle class, and get in touch with the next class at any time.

The work content of the middle class

Check gfd and standardize his post.

A) Check the daily activity report carefully.

B) Understand the meeting information and check the number of meeting rooms.

C) oral and written handover

D) check the key records of each department.

E) Sort out the reservation and estimate the house sales on that day.

F) Check the room status to ensure that the room status is correct.

G) according to the arrival of the guests, issue meal vouchers, determine the number of people to eat the next day, and place a meal list.

H) Confirm that hotel guest information and room rate have been completely and correctly entered into the computer.

I) If the guest changes rooms, confirm that HSKP has been informed and the computer information has been changed. Take back the key and issue a notice to change rooms.

J) Has the operator been informed of the wake-up time requested by the guest?

K) Hand over the unfinished business of the next shift and follow up.

L) Feel free to contact the next colleague.

Night shift work content

Check gfd and standardize his post.

A) Check the daily activity report carefully.

B) Understand the meeting information and check the number of meeting rooms.

C) oral and written handover

D) check the key records of each department.

E) Sort out the reservation and estimate the house sales on that day.

F) Check the room where the meal voucher has not been opened and make it up.

G) Confirm that hotel guest information and room rate have been completely and correctly entered into the computer.

H) If the guest changes rooms, confirm that HSKP has been informed and the computer information has been changed. Take back the key and issue a notice to change rooms.

I) Has the operator been informed of the wake-up time requested by the guest?

J) Sort out the booking records of the day and know the selling situation of the house the next day.