What does hotel sop mean?

Hotel SOP is a process of * * hotel service standardization * *, that is, by formulating detailed and standardized service standards and workflow, the smooth and efficient service process is ensured, thus improving customer satisfaction. Hotel SOP mainly includes three stages: the formulation, implementation and maintenance of service standards. Among them, the formulation of service standards needs to use standardized language to describe processes and standards, and be in line with international standards. The implementation of service standards requires employees to implement these standards in their work and constantly improve and optimize the standards according to customers' opinions and industry trends.