How to improve the service quality of cleaning in the property management of residential areas, hotels and buildings?

In the management of property and community, besides public security patrol, there are some routine work, such as sanitation and cleaning.

When it comes to hygiene and cleanliness, we usually think of cleaning up garbage, which is an important job. It is easy to supervise such routine work several times a day, but in addition to collecting garbage, there are also cleaning jobs in some public places, such as window glass cleaning, door cleaning, aisle cleaning, corridor cleaning, water storage tank cleaning, etc., because it involves a wide range, has a long interval and needs periodicity.

Cleaning work is more complicated than general patrol, because the situation is more complicated, the workload of cleaning is different, and the efficiency is different. When arranging this kind of work, managers need to follow up closely. Of course, as a cleaner, it is difficult to evaluate your workload. After all, cleaning is a problem that needs to be solved, and it may be different every time, because there will be some cleaning difficulties every time. Therefore, the work arrangement of cleaning staff may be more complicated than that of security personnel.

The basic principle of cleaning staff's work arrangement is equal workload and rotation system. It is necessary to formulate detailed cleaning work content and duty time plan, so that every cleaning staff can know their work arrangements.

Equal workload means that the workload is the same as far as possible, but it can't be the same. Because everyone's evaluation is different and the environment is constantly changing, rotation is used to supplement it. The purpose of rotation is to let the cleaning staff rotate different cleaning scopes and working hours, so as to make the cleaning work fairer, because everyone will work in different places and at different times in turn. In this case, fairness can be easily reflected.

Of course, in order to achieve this step, in addition to the management's better work plan, it is also necessary to record the logs afterwards, especially some periodic work, which should be recorded well.

How to do a good job in cleaning registration? The basic principle is that whoever completes the task will register to complete it. Because if you still need to register a manager, the manager will be too busy. Managers can do some spot checks according to the registration of cleaning personnel, and through this supervision, they can also monitor the implementation.

Because there are shifts, log registration can be set up according to each working point, that is, a registration book is placed at each working point, and after the cleaning personnel are finished, the relevant cleaning situation or matters needing attention are recorded in the registration book. The person who comes to clean next time can check this register to see if there are any special precautions, then start cleaning and register the cleaning record after finishing the work.

Managers collect these registration books from time to time and replace them with new ones, and then sort out and analyze the implementation according to the data, constantly adjust the work scope and workload of cleaning staff, and improve the service level of the whole group.

The cloud sticker is a two-dimensional code, which can be posted on the cleaning work site and can be a good substitute for the cleaning log. Managers can name the cloud sticker QR code according to different job sites, and input the cleaning scope and cleaning items related to the job site. Cleaning staff can scan the QR code to see the main points of this working point, and can also conveniently register the implementation of cleaning, and take and upload pictures of the site.

The cloud post adopts the mode of forum post bar, which is easy to understand and operate. You don't need to install an App or special training. After registering the account, it is convenient to submit the cleaning record. Managers no longer need to go to the site to get a paper registration book and replace it with a new one. They only need to log in to the background to see the implementation of the cleaning work in real time. So as to effectively manage the cleaning work and improve the service level of the whole team.

A simple sanitation registration system can be established only by purchasing the sticker of Yunke QR code without special reading and writing equipment or computer. You can also buy a few stickers for the experiment first, and then buy stickers after the experiment is successful, which expands the application scope of the system, is convenient to expand and has low system cost. It is really indispensable to improve property management services and cleaning services.