Traditional Culture Encyclopedia - Hotel accommodation - What is the responsibility of a hotel supervisor?

What is the responsibility of a hotel supervisor?

The duties of the hotel supervisor are as follows:

1, responsible for making the work schedule of the staff in the area and reasonably arranging human resources according to the passenger flow.

2, in strict accordance with the work rules and regulations, urge employees to do a good job of cleaning and guests.

3. Be familiar with all kinds of equipment X in the pipe, and make timely maintenance or update plan when the equipment fails.

4. Check the check-in registration form in time, master the usage of the guest room, properly keep the lost items of the guests and issue a claim notice.

5. Manage all kinds of articles in the guest room and make a detailed list of the goods received in the warehouse to prevent loss and theft.

6. Organize employee training and assessment on a regular basis, enhance employees' service awareness and continuously improve work quality.

7, take good care of the room key, properly handle all kinds of emergencies.

Job grade division

Five-star hotels are divided into ordinary employees, foreman, supervisor, small manager, department manager, department director, deputy general manager, general manager or chairman of resident manager.

Hotels are generally divided into 10 grades from general manager to room attendant, and each position is divided into ABC three grades.

The internal staff levels of five-star hotels are employee level, team leader level, supervisor level, restaurant manager level, branch manager level, department manager level, director level, administrative level and director level.