A hotel in Ma'anshan was ordered to pay NT$90,000 in compensation for the death of a drunk woman in a guest room. Does the hotel have any relevant liability in this matter?

After the court heard this matter, it was determined that the hotel constituted an infringement of omission, and the award of 90,000 yuan in compensation was enough to confirm that the hotel needed to bear relevant responsibilities. During the operation of a hotel, it not only provides guests with a room, but a series of services including the guest room. To put it simply, the guest has established a contractual relationship with the hotel from the moment he checks in. When the deceased checked into the hotel, it was impossible for the waiters and management staff not to see the drunken state. If the safety of the guests was taken into consideration, they would send someone to take care of or remind the woman, and the woman would not have left the hotel room because no one cared about her. Died from alcohol poisoning.

Perhaps the hotel finds this verdict unacceptable and even thinks that it was not at fault in the whole matter. In fact, this view is incorrect. When consumers become guests of the hotel, they need to provide For a series of services including personal safety, even if the deceased died due to alcohol poisoning, the hotel that did nothing will still be liable for inaction. In fact, similar cases abound in real society, but most hotels will take corresponding measures. Even if they directly refuse guests to check in, there will not be such serious consequences.

As a service-oriented enterprise, even if the hotel does not take care of its guests in a meticulous manner, basic personal safety should be guaranteed. If service personnel are arranged to knock on the door and ask questions that night, they can be promptly Identifying problems and taking proactive measures will not only save a life, but also significantly improve the hotel's reputation and image. It was precisely the lack of service awareness on the part of the hotel managers that led to the sharp deterioration of the whole thing. In the end, not only did the guests pay the price with their lives, but the hotel also had to bear the heavy price of financial compensation and damage to its reputation.

In short, proactive actions in the service industry must become a habit in order to avoid similar phenomena in the business process. Whether it is a drunk guest or other guests with safety risks, it is necessary from time to time after check-in. Asking questions or showing concern is crucial to reducing the probability of accidents. Now that the tragedy has occurred, and all parties involved have paid a corresponding price, the whole thing should still serve as a wake-up call to the service industry and people who drink frequently.