Summary of Personal Work at the Front Desk of 2020 Hotel

The first summary of personal work at the front desk of 2020 hotel

Time flies and a new year is coming. In the past 20__ years, wit

Summary of Personal Work at the Front Desk of 2020 Hotel

The first summary of personal work at the front desk of 2020 hotel

Time flies and a new year is coming. In the past 20__ years, with the care and enthusiastic help of company leaders and colleagues, I successfully completed the corresponding work of reception at the front desk. Now make a summary of the work in the past 20 years.

First, the basic content of the front desk work

The work at the front desk is a post that requires patience and responsibility, and a warm and positive working attitude is very important. 20__ _ _ _ _, I started to be the front desk, knowing that the front desk is the first person to show the company's image. At work, in strict accordance with the company's requirements, tooling posts, facial features. Treat every visiting customer warmly and guide them to the relevant office enthusiastically. It provides convenience for the company and also provides convenience for customers. When answering the phone, listen to the customer's inquiry patiently and make corresponding answers as much as possible.

Second, the experience and lessons of the front desk work

Before working in _ _ _ hotel, although I had reception experience, I still need to study and work hard. For example, in terms of comprehensive quality, the sense of responsibility and professionalism need to be further improved and the service concept needs to be further deepened. At work, I learned how to communicate better and how to be pragmatic and enterprising.

Third, the next work plan of the front desk

Based on my love for the reception work at the front desk, I will strictly demand that I not only abide by the relevant work system of the company, but also treat my work positively and practically. Strive to improve the quality of work and enhance the sense of responsibility and dedication. I will further and better show my advantages, overcome my shortcomings, foster strengths and avoid weaknesses. Unite the company and colleagues to create better work performance for the company!

The reason why the front desk is called "front desk" is that, before doing this job well, we must first have a correct understanding of this position, so as to better exert our potential, do it well and improve it. I don't think the front desk can be understood literally. It is just the facade of the company. As long as the appearance is beautifully decorated, it ignores its internal essence. This is precisely the most important thing. As the most intuitive embodiment of the company's overall image, the receptionist will leave a deep impression on callers and visitors, and their impression is not only on the receptionist, but also on the company as a whole, so the receptionist plays a very important role in the work process.

The front desk is the center of almost all information of the company and the main window of information circulation. Through the front desk internship, we can help new employees to quickly understand the internal organizational structure of the company, and also help to strengthen the understanding of new and old customers of the company. As a receptionist, I think the receptionist should pay more attention to listening, thinking and reading when dealing with this information, because only in this way can she respond quickly when she receives a certain information. For example, when listening more, pay attention to whether there are colleagues talking on the phone in the office. When a phone call comes in to find this colleague, we can quickly convey this information to the other party and make reasonable treatment according to the urgency of the matter. In thinking more, we should pay attention to the information we observe and hear, and think more about dealing with the caller's information within a scale; In reading more books, we should always pay attention to the flow of people within the company.

Chapter II Summary of Personal Work at the Front Desk of 2020 Hotel

The past 20 years have been full, busy and happy. On the arrival of this new year, I look back on the road. As a new employee, with the care and help of our front office leaders and colleagues, I have been able to work independently since I knew nothing about the reception work at the front desk of the hotel. Never dare to speak to communicate freely with guests! Now I will make a summary of this year's work.

The front desk is the starting point to show the image and service of the hotel. For guests, the front desk is the first step for them to contact our hotel, the first impression of the hotel and the facade of the hotel, which is very important. So the front desk represents the image of the hotel to a certain extent. At the same time, the hotel's service to guests begins with welcoming guests at the front desk, and a good beginning is half the battle. Recognizing its importance, we must do our work well. Therefore, in the past year, I have been strictly abiding by the hotel regulations. To sum up, it can be said from the following five aspects:

First, like all other service industries.

Politeness, etiquette: how to keep smiling, how to greet guests, how to provide services for guests, the language to be used in services, etc.

Second, pay attention to the image

The front desk is the first impression of the hotel and the facade of the hotel. Therefore, our front desk staff must ask the guests to wear light makeup, work clothes and have a good mental outlook, so as to maintain the image of the hotel and let the guests know and see our mental outlook of Yibang. So as to leave a deep good impression! But also conducive to the promotion and cultivation of our own image. Thus, it will affect our future life.

Third, the front desk business knowledge training

Mainly the daily workflow, the daily work of the front desk is very complicated, such as check-in and check-out, telephone transfer, inquiry, information provision, luggage storage, information inquiry and verification. Check the order, arrange the room, and hand over the work during the shift change. Therefore, we should always maintain a serious and meticulous work style and sense of responsibility! So as not to bring inconvenience to the guests and their colleagues!

Fourth, the front desk English

It is a basic requirement for every receptionist to have a certain ability of English at the front desk, so as to better serve foreign guests. As for English reception, I thought it was not a problem for an English major like me, but when I received foreign guests later, many problems came out. For me, I haven't been exposed to English for more than a year, and I realize that many words are unfamiliar, and the names of many hotel facilities and equipment have never been exposed before.

Fortunately, our hotel organized English training at the front desk, which allowed me to review and consolidate the words I had learned before. I also learned many words that I have never touched before, such as the names of many facilities and equipment. Through such training, I understand a truth: never forget to study and recharge yourself! Only by continuous learning can we make better progress and improve our abilities in all aspects!

Fifth, focus on the overall situation, regardless of personal gains and losses.

Whether during working hours or during vacation, if the hotel has a temporary task assignment, I will obey the arrangement and actively cooperate without looking for any reason to shirk it. As a member of Yibang, I will contribute my strength to the hotel. Usually actively participate in the activities organized by the hotel, strengthen the feelings between colleagues and communication between departments. And learn more about the basic situation and business content of our hotel. In order to work better in the future, we will continue to lay the foundation.

In the past year, I have many shortcomings, such as communication with leaders and colleagues, work. My colleagues and I suggest that guests often make me nervous. The new year is coming, and I will definitely overcome this mentality in my future work.

Although the work at the front desk is sometimes trivial, everything should be done seriously. So I will do everything with my heart. Thanks to the instructions of the department leaders and the opportunity given by the hotel, I will strengthen my study and work hard in the days to come!

Chapter III Summary of Personal Work at the Front Desk of 2020 Hotel

It has been three months since I came to the hotel, and these days are a transition point for me to become a full member. Therefore, here is a summary and arrangement of my recent work, and I hope that I can be more brilliant in my future work, and I hope that the hotel will be more prosperous because of my existence.

The hotel industry is something I have never been exposed to before. I know nothing about hotels except traveling or staying in hotels. Every time I stay in a hotel, the first person who greets me is the hotel front desk. I have stayed in many hotels and seen various receptions. According to the size of the hotel, the front desk also has different standards and requirements. Therefore, the feeling of giving customers directly is very different. Although I only know some superficial information, I will know more or less if I think deeply.

So this time I thought about it, and I chose the job of hotel front desk as a way for my future life. After I kept running around, I finally received an employment letter from our hotel. At that moment, until now, I can't describe my feelings. In short, I am very excited and moved. First, because the hotel is willing to give me this opportunity, and second, I can engage in my favorite career. So I packed all my luggage and walked into the hotel industry without hesitation.

When I first started working, I was a little overwhelmed. I always feel that my image and language do not well interpret the image of the hotel, so in my spare time, I observe how my colleagues receive customers. Observing her expression and movements, learning her attitude and feelings, gradually, I have done a decent job. Until later, my colleague told me that she even thought I was more professional than her. I'm really happy to hear that. It's really the most satisfying and proud thing to be recognized by others. So in my future work, I have been strict with myself. Although I will meet some unreasonable customers, I still sit patiently and explain softly. So many things are quietly resolved under my soft grinding and hard bubble. This is also a place where I feel more gratified.

However, for me, the front desk position has a more difficult challenge, that is, I need to work at night. I am a person who pays more attention to skin care. At first, I felt almost unbearable. I am afraid that staying up late will make my skin worse and I am very anxious. But then I thought about it from another angle. In fact, as long as I take good care of my body, all this is not a problem. In addition, I like this job very much, so I was relieved and successfully solved this problem.

There are many challenges waiting for us in our work, but as long as we are patient, we can solve them. So, no matter what you meet, don't be impatient. Only rational and gentle, these things will not take so many detours, and will be better solved. So during the three-month probation period, I saw my growth, and I believe the leaders also saw it. So I want to apply for re-employment, and I hope the leader can give me this opportunity!