Staffing of hotel marketing department

Staffing of hotel marketing department.

Minister (1): overall responsibility.

Assistant Minister (1): Assist in charge of business.

Sponsor (3 persons): 1, market sponsor. Responsible for market research, marketing planning (brand, advertising, public relations), promotion and other affairs.

2. Customer service custody. Responsible for the formulation and implementation of customer service system, service management (reception, negotiation, return visit), customer relationship management, customer information management, customer complaint management, etc.

3. Sales promoter. Responsible for the formulation and implementation of sales targets, sales activity management, customer relationship maintenance management and sales account management.

For reference only.