The guest checked in three days ago.

It means that the guest checked in three days ago.

English for reception guests at the front desk:

1. Don't simply answer "hello" when answering the phone, but give the name of your company or subordinate unit. For example:

"Hello, this is the information desk."

Hello, this is the information desk.

"I'm the information desk.? Can I help you? "

I'm the information desk. Can I help you?

When you dial the wrong number.

If the outside line is dialed wrong, you can answer:

I'm afraid you have the wrong number.

I'm afraid you have the wrong number.

This is the Ritz-Carlton Hotel, 2234- 1 156.

This is the Ritz-Carlton Hotel. The telephone number is 2234- 1 156.

If the bus takes the wrong line, you can answer:

This is the room reservation office. ? I'll transfer your call to the restaurant reservation department.

This is a room reservation. I'll transfer your call to the restaurant reservation department.

I'm afraid this is a direct line. ? We can't transfer your call to the Chinese restaurant. Would you please dial 2234- 1 156?

I'm afraid this is a direct line. We can't transfer your call to China restaurant. Would you please dial 2234- 1 156 instead?

3. When the person in charge is absent.

I'm afraid, sir. Lin is not in now. ? He should be back around 5 pm.

I'm afraid Mr. Lin is out now. He should be back around 5 pm.

I'm afraid, sir. Hao is on another phone. Could you hold the line, please?

I'm afraid Mr. Hao is on another line. Could you hold the line, please?

I'll tell him to call you back when he comes back.

I'll tell him to call you back when he comes back.

May I have your name and phone number?

May I have your name and phone number?