Traditional Culture Encyclopedia - Hotel accommodation - Saying goodbye to customers
Saying goodbye to customers
Greet the guests with gifts when they come, and send a gift when the customers leave, so that the whole reception can have a good start and a good end. It is impolite to see the guests off, which will greatly affect the effect of reception. Because after the customer has left, it is natural to evaluate your whole hospitality situation. Seeing the guests off coldly will be unpleasant for a long time, even if you have been polite before, you will be disappointed at this time. Therefore, besides farewell, we should also pay attention to the art of farewell to Fujian. If the client asks to leave, he should stay. If customers want to leave, they don't have to push again and again. Sometimes the customer's departure is tentative, which is an observation of whether the host is willing to continue the conversation. Therefore, customers leave early, so don't get up in a hurry to see them off. When the customer got up to say goodbye, he got up and shook hands with the customer. At this time, he also greeted other staff members and sent them off enthusiastically. Send the guests out and tell them to walk carefully and pay attention to the steps when going downstairs. If it's your first customer, tell me the route back to the company. If it rains, take out rain gear for customers. For customers who are far away or carrying heavy objects, we will arrange transportation for them, and then wave goodbye when the customers leave by car. Take the guests to the station, airport and wharf by bus, preferably to the carriage and arrange the number of seats; For distinguished guests, you should contact the VIP room first and let the customers wait in the VIP room. Visitors should always wave goodbye when the customer's car or ship starts.
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