What is the basic procedure for booking a room?

When a guest calls or personally contacts the front office staff to request a reservation, he should politely ask the guest the date of reservation. If the date is open reservation (green), the person who accepts the reservation must take out the reservation form for the record.

1, fill in the date when the reservation was accepted.

2. Tick in the small box of appointment to indicate that the form has an appointment display.

Write down the names of all visitors in clear font.

Fill in the arrival date and departure date, and explain how many nights you stayed here with the guests to avoid misunderstanding.

5, fill in the guest is what means of transportation, train and plane shifts, arrival time.

6. Fill in the room type and quantity required by the guests, such as: 1× ordinary room-1 person living in ordinary room, 2×××× superior room -2 people living in superior room, 3×××× ordinary room, 3×××× ordinary room.

7. Fill in the room rate, and indicate whether there are additional surcharges and government taxes.

8. Ask the guest for a deposit in advance, usually one night's rent (including service charge and government tax) to confirm the reservation.

9. Remarks are used to fill in special items, such as discounts, meals, car transfers and travel arrangements.

10. Fill in the name and telephone number of the reservation.

1 1. Fill in the company name and address of the subscriber.

12. Ask the guests if they need proof of hotel reservation. If necessary, they can copy the reservation form 1 copy and mail or send it to the guests.

13. The person who accepts the reservation should sign in the manager column.

14. If you need to inform other colleagues to make an appointment, you should fill in the department copy distribution column and then distribute copies according to the number.

Extended data:

Matters needing attention in daily work of housekeeping department: 1. Knock on the door:

Pay attention to see if there is a display in this room before knocking. Do not disturb? (d, n, d) signs and double locks can only be knocked on the door with knuckles. Knock three times first, then knock three times, so that the guests in the room can hear you, but not too loudly. If the guests in the room ask questions, they should explain their identity and the purpose of entering the room to avoid running away.

Second, open the door:

Open it slowly to prevent the indoor anti-theft chain from making noise. Open the door for a third, report your identity and check the room. If the guest is sleeping, close the door gently and knock at the door later; If the guest has got up, is dressing or making a phone call, say sorry and then close the door; If the guest is in the bathroom, exit and close the door immediately to avoid embarrassing scenes and complaints from the guests. When the door is completely opened, take out the key and make the house.

Third, the RV parking lot:

Park the RV and block the door of the house to prevent thieves from taking the opportunity to steal. Be careful not to bump into flowers, corridor skirting and wallpaper.

Fourth, pull the curtain:

After entering the room, first pull the curtain on the bed and turn on the light (check whether all the lighting is normal, and then turn off unnecessary lighting). After the thick curtain is pulled out, it is pulled back to about 15 cm, and straightened by hand to achieve a beautiful degree. Don't let the gray rubber curtain turn out, the gauze curtain should be flat, and don't pile it up in the middle to affect the impression. Pay attention to whether the rope is unhooked and whether the butterfly head is unhooked.

Five, check the room:

Fill in the wine list as required and make it clear. Tidy up the room as soon as you finish it. If you want to leave the room (C/O) and prepare to leave the room (E/D), you should report to the bar.

Six, garbage removal:

Clean up the garbage in the room and clean the trash can. Note: don't throw away all the articles used by guests as garbage, and don't take out all the papers and newspapers that haven't been thrown into the word basket as garbage; When taking out the garbage, pay attention to whether there are things that the guests have lost by mistake; Don't search the trash can by hand, in case you cut your hand.

Seven, pour the ashtray:

Wipe and dry the ashtray. Don't pour cigarette butts into toilets or washbasins. It is not allowed to wipe the ashtray with paper towels to avoid waste.

Eight, wash the cup:

Check all the cups, wash them with hot water, then pour them on the marble countertop and dry them when cleaning the bathroom; Pay attention to cleaning the tea stains on the mouth and lid of the cup, replace the gaps and cracks, and repeatedly check whether the glass has been cleaned. You can only use a cup cloth to wipe the cup, and other rags or towels are not allowed.

Nine, remove the bed:

Loosen the four corners first, and don't pull hard to avoid tearing blankets and sheets; Blankets, sheets, pillow bags, etc. should be opened one by one. It is forbidden to roll two long sheets together to avoid carrying guests' belongings. Pay attention to whether there are stains and man-made damage on blankets and sheets. If so, release it in time and report to the foreman.