What does the sales manager of the hotel need to do?

The important work of the hotel sales manager is reflected in his job responsibilities:

1. Be directly responsible to the general manager, make the sales plan for the current month in time, and strive to achieve and exceed the budget target.

2. Put forward feasible suggestions for the development of the hotel and the improvement of its turnover, so as to maximize the profit of the hotel.

3. Learn more about the service items, contents and service hours of the hotel.

4. Have a clear understanding of room conditions, room types, package products and discount regulations.

5. Supervise and manage the computer registration, sorting and filing of membership card information and agreement customer information.

6. Make daily customer visit records and weekly customer visit records and file them, and solve customer problems quickly, efficiently and politely.

7. Participate in solving all the incidents that cause the dissatisfaction of the guests, and strive to make the guests feel satisfied again within the scope of the hotel policy.

8. Effectively manage the daily work of the reservation department, control the daily scheduled flow and control the real-time room status.

9. For sending guests away due to exceeding the reservation, arrange the pick-up and drop-off of the guests in time, and appease and defend the guests.

10. According to the budget target of the hotel, do a good job in controlling the average daily and monthly room rate of the hotel.

1 1. Have a thorough knowledge of credit and cheque cashing, know how to operate and strictly abide by it, and do a good job in collecting accounts receivable of the agreement company in a timely and effective manner.

12. Do a good job of renewing the agreement customers and the same expiration date in time.

13. Submit membership card data summary, agreement customer data summary, weekly sales plan and weekly sales report on time according to the requirements of the company's operation department, and send a copy to the general manager of the hotel.

14. Drafting department training, and attending all kinds of meetings and trainings in the hotel on time.

15. Maintain the hospitality service level of the hotel.

16. Abide by national policies and laws, and abide by the rules and regulations of Greentree Inn Hotel Co., Ltd.