Hotel security personal year-end work summary sample

Hotel security needs to protect the lives and property of hotel personnel and hotel property, and maintain the normal operating order of the hotel. The following is the "Hotel Security Personal Year-end Work Summary Sample" compiled by me for your reference only. You are welcome to read it. Hotel security personal year-end work summary sample (1)

With the care of the hotel leaders, the security department reviewed the past year. With the cooperation of various departments, the hotel's safety prevention management has been strengthened, the category system has been improved, safety patrol inspections, service brand creation, organizational learning, etc. have been done to a certain extent.

1. Further improve and perfect the safety prevention system

1. Organization and implementation.

According to the needs of hotel security and fire protection, since taking over the security department on xx, xx. A Fire Prevention Committee was established. There are changes in personnel and the Fire Prevention Committee has been readjusted. The general manager serves as the director of the fire prevention committee, the deputy general manager serves as the deputy director, and the managers of each department serve as members. In accordance with the principle of "whoever is in charge is responsible", a three-level safety management target responsibility letter has been implemented.

2. System implementation.

Based on the actual situation of the hotel, in order to ensure the safety of the hotel. A set of safety precautions systems have been established to ensure that public security and fire safety work is truly rule-based and evidence-based. To this end, I have established a fire response plan, a post responsibility system for key positions, gate post responsibilities, patrol post responsibilities, parking lot post responsibilities, emergency defense work sequence, fire protection key location files, etc. At the same time, the guest information registration system stipulated by the public security bureau and police station was implemented to ensure careful registration and timely uploading.

3. Implement publicity and education.

Enhance employees’ fire safety awareness, in order to make fire protection and safety work deeply rooted in the hearts of the people. Adopt planned and various forms of fire safety publicity, education, and training for employees. Since this year, our department has trained employees on how to use fire extinguishers for xx people, took fire safety knowledge exams for xx people, and watched fire safety video materials for xx people. At the same time, fire safety knowledge is distributed to various departments and leasing units for publicity. Let employees understand the basic measures to prevent fires and the basic methods of putting out fires, and increase their vigilance in preventing fires.

2. Ensure the safety of the hotel. Implement safety inspections

Implement the instructions of the hotel general manager and departments to emphasize safety precautions in every morning meeting every Monday, Wednesday and Friday, in order to implement the fire safety work. Arrange safety precautions and strengthen safety inspections. Regarding the construction site for the renovation of the restaurant on the second floor, which takes a long time and has heavy tasks, we implemented key precautions and strengthened the number of patrol inspections. During the renovation period for several months, I sent security personnel to monitor the site. At the same time, I implemented the fire approval system to ensure that no approval was given. It is forbidden to start a fire without an operation certificate, and we must truly implement the safety work.

Implemented safety patrol inspections more than xx times since taking over. Organize safety inspections xx times every half month. At the same time, the safety inspection found xx unsafe factors, for example: 1. Fire extinguishers expired. 2. The kitchen operation room is not equipped with a fire extinguishing blanket. 3. The fire hydrant lacks accessories. etc. In response to the identified problems, rectification notices have been issued, ordering them to rectify within a time limit. Except for some fire extinguishers that have not been reviewed annually, the rest have been rectified.

3. Focus on learning, management, and build a service brand

1. Organizational learning.

Focus on service quality as a hotel. The first thing is to catch people, focus on self-construction, and focus on the thinking and quality of employees. Only in this way can employees truly understand the purpose of service and implement xx all-security meetings every month. Make full use of meetings to communicate with employees, analyze positive and negative cases, and instill in my hotel the purpose of serving guests.

At the same time, employees who perform well should be praised in a timely manner during meetings, and employees who perform poorly should be severely criticized. At the same time, strict discipline education must be strengthened for employees, especially employees at the gate post, who have contact with many people and a wide range of people. For example, on xx, xx this year, the foreman xx saw a customer parking his car indiscriminately at the gate, parking the car at the entrance, blocking the way to the backyard, so he went to tell the driver not to park here. , affecting the entry and exit of other vehicles, be sure to stop here. When I told him again, he not only refused to listen, but cursed, punched the foreman twice and kicked him. The foreman never fought back and was later pulled away. At that time, people from the xx company across the street were very angry when they saw it, and asked my supervisor, why don't you help your employees beat this driver. Judging from this incident, it is precisely because I often attend meetings to study and emphasize iron discipline that I can do this and be patient from supervisor to employee.

At the same time, this case was dissected: If he had fought back at that time, he would have strongly praised the foreman xx at the all-security meeting. The mood is balanced, but the loss will be greater, which will directly affect the reputation of our gate guard among guests and the surrounding people. They may even have a bad view of my security guard, just because I have such a security guard, which is mainly the result of the daily education and training of the hotel leaders.

2. Humanized management.

Departments should pay more attention to humane management of employees. Only in this way can employees be more motivated, and they can repay the company with their dedication in future work. Strengthening the management of employees is something that departments must do regularly.

4. Service quality

1. Gate service.

Whether the service quality is good or bad, the gate post is the forefront of the hotel's guest service. It is related to the first feeling of hotel guests. In order to ensure the quality of our service, we implement it from the following two aspects:

Cultivate employees to have professionalism for the company. First, organize regular meetings for employees to study. Only in this way can the quality of service be achieved.

Security service in Damenggang parking lot, second, service quality. When guest vehicles come and go, direct vehicle services and provide route guidance. Especially in cold weather, sun and rain, we always stand at the forefront of service and serve our guests.

5. Work plan for xx

The Security Department closely focuses on the idea of ????"new changes in the image" in the new year. Highlight the word "change" and establish a new image of the Security Department. The overall idea of ??the year's work:

1. Sign the xx annual fire safety responsibility letter with each department. It puts a burden on everyone's shoulders, puts peace in everyone's heart, and ensures that the hotel is safe and sound. Keep the hotel safe. The fire safety operation of the hotel must be ensured.

2. Improve various rules and regulations. To ensure the hotel’s fire safety, we must ensure that everything is foolproof, focusing on prevention and combining prevention and fire protection. We constantly improve and abide by various rules and regulations at work, appoint system managers, and set up a safety inspection team to conduct regular inspections of the hotel and various surrounding places to discover safety hazards and coordinate with other departments to make rectifications in a timely manner to prevent the occurrence of any safety accidents. Those who fail the assessment will not be allowed to take up the job. And organize fire safety training for all employees every quarter.

3. Cooperate with the Human Resources Department to conduct pre-job fire safety training and assessment for new employees. Build a learning organization. For department employees, they usually don’t pay much attention to theoretical learning.

4. Carry out learning and reading activities. Develop a detailed study plan to change this habit of not studying, send out more hotel information, or write learning experience forms to supervise and encourage department employees to learn, especially the learning of hotel business knowledge. Make sure that there are monthly, quarterly, and yearly inspections to achieve results and improvements. Comprehensively improve the quality of department employees. Positioning, parking command, fire monitoring, and security will be carried out every two months.

5. Positions adopt a rotation system. for various positions in the department. Change the past model of fixed positions, so that everyone is familiar with and qualified for the work of each position, has one specialty and multiple abilities, and develops in an all-round way. Adopt the last elimination system. tree image.

6. Strengthen internal assessment.

All employees in the department shall wear unified uniforms (complete with belts, epaulettes, cap badges, etc.) and present them with a new look. In accordance with the assessment standards formulated by the Human Resources Department, each department employee is assessed and the last one is eliminated. If the employee has the lowest assessment score for three consecutive months, he will be laid off. Replenishment of personnel will be through the recruitment of highly qualified veterans. Learn from good dormitory management experience.

7. Reorganize the security dormitory. Learn from military dormitory management. Make sure everything is neatly arranged and organized to promote the management of the entire hotel dormitory and strive to reach a higher level. Hotel security personal year-end work summary sample (2)

The New Year is approaching. In the past year, our security department has closely focused on the central work of the hotel throughout the year, with a down-to-earth work style, seeking truth and being pragmatic. With a positive work attitude, active innovation, continuous improvement, and comprehensive completion of various tasks this year, we have created new achievements for our today's hotel. Overall, our work over the past year has many good aspects, as well as many shortcomings. In order to capitalize on our strengths and weaknesses in future work, we would like to make a simple summary of this year's work:

1 , All assessment indicators were fully completed

In XX, under the guidance of leaders at all levels and with the joint efforts of all employees, our security department successfully completed the security tasks throughout the year. No major liability accident occurred during the year, and the integrity rate of fire protection facilities and equipment reached xx throughout the year. Conducted fire safety training for various hotel departments for more than xx hours. It really plays a role in escorting.

2. Establish and improve the performance appraisal system, implement incentive mechanisms, and give full play to employees' work enthusiasm and creativity

The implementation of performance appraisal is the need for our hotel to strictly manage the enterprise and strengthen management. A strong basis for implementing target accountability. Combining its own characteristics, our department directly links employees' wages and bonuses with their individual work performance, and maximizes employees' work enthusiasm and creativity through continuously improving incentive mechanisms. Many touching examples emerged.

3. Strengthen management, continue learning and training, and strive for high-quality services

Nowadays, the competition for talents in the tourism service industry is particularly fierce. Only with excellent personnel can the hotel business prosper. While retaining outstanding personnel, the department has strengthened training for all employees. Two relatively intensive theoretical and practical trainings were conducted. On average, 8 hours of training are provided in spare time every month. After every morning shift, no one left, but took the initiative to stay and participate in the training. Through the training and retraining of employees, the hotel awareness, etiquette, public security and fire protection knowledge of each employee has been strengthened. Post operations have been further standardized, and standards have been unified to address the irregularities in individual personnel's operations in commanding vehicles, opening and closing doors, saluting and other services. The concept of customer service has been obviously strengthened. For example, he can take the initiative to help check-out guests find RMB 10,000 in the room. Guests have always praised my security staff for their noble style, which has won honors for our hotel and department.

4. Efforts should be made to improve public security and fire protection in the hotel, and strengthen the maintenance of fire protection facilities and equipment

Safety work is the basis for the survival of an enterprise. In the Bureau Safety Supervision Department and Bada Under the guidance of the Group's Safety Supervision Department, our department adheres to the policy of "safety first, prevention first" and carefully and solidly performs every safety precaution work. Our department has also received many inspections of the power system and local fire protection police, and actively participated in the fire protection meetings of the xx group, playing a role in supervision and mutual learning.

Although our department has achieved gratifying results in all aspects in the past year and its management level has been greatly improved, we must also face up to the difficulties and challenges we face in our work.

1. Employees are not yet able to fully discipline themselves according to standards, and their quality is uneven and needs to be improved in the next step.

2. The level of our management personnel needs to be improved.

3. Our equipment still has flaws and cannot play a good monitoring role and needs to be improved.

All these problems and shortcomings need to be carefully considered and summarized for improvement in the future.

Reviewing the work since 20xx, I truly feel the more severe work situation. However, our Security Department firmly believes that under the guidance of leaders at all levels of the hotel, we will closely focus on the hotel's year-round central work and make new contributions to the development and stability of the hotel with a down-to-earth work style! Hotel security personal year-end work summary sample (3)

In XX, under the strong support and caring guidance of leaders at all levels of the hotel, with the cooperation of other departments, and through the efforts and unity and cooperation of all employees, the security department He worked hard and successfully completed various security and security tasks in the hotel; as well as the daily work and some temporary tasks undertaken by the department, the department's work also achieved certain results. Generally speaking, the Security Department has gradually moved towards formalization and has a good development trend. However, there are still some shortcomings in its work. The work over the past year is summarized as follows.

1. Public Security and Safety

Hotel safety is the most basic guarantee for hotel operations and is closely linked to the development of the hotel. In daily work, the Security Department always adheres to patrol inspections in accordance with the hotel system, and conducts inspections of important hotel facilities and key areas to ensure safety and no accidents.

Our department has clearly defined the responsibilities of employees, ideologically asked each team member to tighten the string of "safety", determined the key areas of safety work, started from every link, inspected carefully and carefully, and discovered and solved problems in a timely manner. Eliminate potential safety hazards and nip them in the bud.

2. Hotel order

Our hotel is in a prime location and is a well-known enterprise. In addition, there are various types of catering, accommodation, and entertainment, so there is a large flow of people every day. There are many guests of all kinds. We start with internal training. Based on the principle that the customer is always right no matter what the reason is, we then carefully inquire about the situation and try our best to satisfy the customer. Respond to emergencies at any time and try to persuade those who are causing trouble to leave.

In terms of maintaining order in the hotel, the department starts with parking vehicles at the entrance. Standardizing the on-duty actions of employees effectively ensures that vehicles park in front of the door and enter and exit in an orderly manner, creating a good external environment for the hotel's operations. We then intensified patrols internally, and promptly interrogated, tracked, and cleaned up idle and suspicious personnel. At the same time, we installed monitoring equipment in key locations, which greatly improved the internal security environment. This has significantly improved the safety and order of the hotel. Through the joint efforts of all employees, no accidents occurred in the hotel this year, ensuring the normal operation of the hotel.

3. Fire safety

Safety responsibilities are more important than Mount Tai, and fire protection work has always been the focus of hotel work. In order to do a good job in firefighting and ensure safe operations. Based on the idea of ????prevention first, we implement a fire safety responsibility system and determine that the department manager is the first person responsible for department safety. Organize a monthly fire prevention inspection to eliminate fire hazards in a timely manner.

We have formulated a detailed maintenance plan to inspect, maintain and maintain various fire protection facilities, and promptly replace and reinstall the hotel's fire emergency facilities to ensure the normal operation of various equipment. After the East District was transformed into a VIP building, the hotel attached great importance to fire safety and made new configurations of fire protection facilities for the VIP building. Due to a lot of meticulous prevention and control work, the hotel's fire safety status was in good condition this year, and no fire safety accidents occurred.

Hotel security personal year-end work summary sample (4)

According to the hotel safety work arrangement formulated at the beginning of the year and the safety work goals proposed by the hotel group’s senior leaders, in order to strictly implement the hotel’s “prevention first, In line with the work guidelines of "Safety First", the department will cooperate with the hotel in XX to formulate reasonable job allocations, standardize work, standardize and program services, and at the same time do a good job in increasing revenue, reducing expenditure, and developing new projects, and further improve the hotel. Various safety and security work are now summarized as follows:

1. Fire management The employees of the fire prevention unit studied fire protection knowledge and fire prevention knowledge, and the monitoring center staff were trained and assessed on the operation of monitoring system skills. After the assessment, the monitoring personnel showed that they were able to skillfully use various knowledge and skills to perform relevant operations, and were able to reflect Demonstrate calm and skillful performance.

In accordance with the requirements of the fire brigade, the Security Department regularly inspects various safety facilities in the hotel and keeps records. The unqualified items detected were rectified in a timely manner. Firefighting equipment such as fire evacuation lights and emergency lights that were found to be damaged during patrols were reported for damage and replaced in a timely manner. A batch of expired gas masks were declared and replaced at the beginning of this year. In accordance with the requirements of the Security Office, slogans ("Computer room is important, no smoking") have been posted outside various computer rooms in the hotel in the near future to prevent accidents. Before holidays or when there are major reception tasks, the frequency of inspections will be increased to prevent the occurrence of unsafe accidents.

With the guarantee of a complete equipment foundation and skilled fire-fighting skills, there has never been a fire of any type in the hotel this year. Although we have not yet received any honors, our department is honored to have successfully completed this year. safety indicators.

2. Management of door posts and parking lots

Emphasize the standards and specifications of appearance and manners. Door post No. 1 is the first impression of the hotel by the guests and the quality of the hotel’s service. The first impression is that in response to this characteristic, the Security Department has conducted multiple strict skills training and skill assessments on standard salute postures and vehicle guide gestures for the personnel on duty at Gate No. 1. After the personnel at Gate No. 1 leave, the department tries its best to maintain the integrity of the personnel at Gate No. 1 by selecting security guards with good image, good temperament, and perseverance to be assigned to Gate No. 1 so that guests can feel safe and comfortable when entering the hotel. The requirements for the No. 1 gate post are that the entering vehicles are arranged in an orderly manner, neatly and standardly, and parked according to the parking marking lines to ensure the smooth flow of incoming and outgoing vehicles. The gate personnel are required to have standard command gestures for the incoming and outgoing vehicles. The main responsibility of the No. 2 gate is to control the entry and exit of the vehicles. In vehicle management, due to the large loss of old car access cards, it is easy for criminals to leave the possibility of theft. According to this feature, the department continued the practice of xx and at the beginning of this year, the department reused new vehicle access cards to ensure Guest vehicle safety; in order to better manage the front and rear parking lots by security personnel, the material department that maintains hotel property conducts daily maintenance work on the existing stainless steel roadblocks and the electric door No. 2 to ensure the safety of motor vehicles. Normal management and safety of employees clocking in and out. For large parking lots in the backyard, in addition to planning areas for employees’ motorcycles, electric vehicles, and bicycles, and requiring orderly parking. It also emphasizes that the cars inside the hotel must be parked in prescribed locations so that passenger vehicles can be parked in the designed locations. The hotel has successfully received important guests, motorcades, and conferences many times, and has been well received by guests.

3. Monitoring and management

The monitoring room is the first reflector of various hidden dangers and accidents in the hotel. Just like human eyes, it is the first window to discover various situations. Since the opening of the hotel, the monitoring equipment has been running 24 hours a day. Therefore, some equipment has experienced aging phenomena, such as reduced smoke sensitivity, blurred video cameras, and video monitor failures. These are all caused by the aging of the equipment. In the hotel With the strong support of leaders and General Manager XX, some parts of the monitoring equipment have begun to be replaced and repaired. It is expected that the remaining aging equipment will need to be replaced next year.

Since the beginning of this year, due to the seriousness and responsibility of the monitoring personnel in their work, several accidents have been discovered immediately. Due to timely discovery, proper handling and strong protection, effective measures have been taken without causing accidents. Therefore, there were basically no major dangers, including incidents such as the guest at Gate No. 1 forcibly claiming that the car was scratched at the hotel, which was later confirmed by surveillance video that the car was not injured at the hotel. These events strongly illustrate that only good equipment operation can guarantee the hotel. Their lives and property were effectively protected, and of course the relevant personnel also contributed a lot. In order to ensure the safety of the hotel, the security guards can conduct comprehensive inspections of the hotel. Our department has increased the number of patrols this year so that the team members can implement the patrol work in a more detailed manner.

4. Internal Management

Since XX, we have continued to follow the department and put forward the management goals of "strengthening personnel quality, standardizing work standards", and "striving to create an excellent hotel department". After continuous training and learning, the team members' quality, service skills, and ideology have been improved to a certain extent. Punished and restrained hotel employees who did not comply with hotel and department policies, inspected employees' items entering and leaving the hotel, and assisted the general manager's office in the implementation of various systems.

5. Training work

The department insists on on-the-job training for new employees and comprehensive training after they are familiar with the job to improve employees' mental outlook, professional ethics, service skills, and service standards. language, from the spirit of dedication and love to the spirit of unity and cooperation, as well as the work requirements of "teaching by words is worse than teaching by example" and "strict management and standardized operation", and department managers will go to xx to attend the class taught by Professor xx to give lectures to other team members in the department, from which Learning more experience and knowledge related to their own work has improved employees' ability and work attitude.

6. Develop new projects

The department cooperated with the hotel to develop new projects and implemented a charging system for the parking lots in front and behind the hotel, with low *** charges from x to xx The amount reaches x million yuan. Although some guests complained and some team members received a lot of looks and saliva during the charging process, the economy created for the hotel is an indisputable fact. However, charging is a double-edged sword. While charging, the department also considers the real safety of guest vehicles. In June of this year, at the request of the department, a guard box was placed for Gate No. 1, which greatly strengthened the monitoring of Gate No. 1. We will use our best efforts to protect the vehicles parked in the hotel.

7. Cooperation with external units

We have had close contact and friendly cooperation with relevant units and competent authorities on many occasions, and provided courtesy condolences during the holidays. Relevant cooperation content to cooperate with the National Security Bureau in executing its tasks is to monitor and control the hotel, assist the department in investigating hotel incidents, conduct inspections of fire-related facilities and equipment with the fire protection department, and contact the fire protection company to inspect, repair, and replace fire-fighting equipment. Make security work more convenient in cooperation with external units.

8. Existing problems

The security guide at Gate 1 is not proactive, lacks a smile, and has poor service intentions. The security guard at Gate xx has poor etiquette and poor posture during peak hours. Surveillance security guards sometimes sleep on duty, and there are incidents of scratches on guest vehicles. The management requirements are not high and strict, the work is not solid enough, and the measures are not effective enough. Managers at all levels focus on arrangements and neglect inspections. Regarding the above issues, our department will definitely take effective measures to strengthen training and management so that all work can be improved.

This year the hotel successfully received various large and medium-sized conferences, tourism Golden Week, and work during the XX Conference. The security department worked overtime and left a deep impression on Chinese and foreign guests with their excellent service awareness, full service enthusiasm and good service attitude, and also received recognition from the leaders.

Looking back on the past year, although we have made certain achievements with the strong support of leaders at all levels and the hard work of department colleagues, our working methods still need to be improved and work experience needs to be accumulated. In future work, we will definitely continue our efforts, strive for excellence, and make our work more detailed and deeper.

We have reason to believe that with the care and support of the leaders, and the understanding and cooperation of the brother departments, xx will make more and greater achievements and contributions to the take-off of xx.