Advantages and disadvantages of six small hotel projects

In order to save resources, the first hotel in the island city took the lead in canceling the "six small items" and compensating the guests. However, most hotels do not use disposable toothbrushes, toothpaste, soap, shower gel, slippers and combs. For a long time, the "six small items" provided by the hotel for free have not only provided convenience for guests, but also caused amazing waste. To this end, a business hotel in the island city took the lead in launching a brand-new service. "If all the guests staying in our hotel bring their own toiletries, we will refund the' six small items' when the room rate is settled." Yesterday, the reporter launched a related investigation.

Hotel "six small items" are seriously wasted.

Yesterday, when the reporter came to this hotel named Milan Fashion, the hotel launched a new measure, and the hotel service staff was cleaning the room for a check-out customer. The reporter saw that disposable slippers and toothbrushes were thrown into the trash, and less than half of disposable toothpaste was used. "It's a pity that many guests only washed their hands a few times after coming, and even threw away the packaging. When new guests check in, we have to replace all the new' six small pieces' as required, which is really a waste. " The waiter said.

Introduce new policies and create an economical atmosphere.

According to Yang Jingli, the person in charge of the hotel, the hotel has 134 rooms, and the occupancy rate usually reaches 80%. According to the calculation of preparing two sets of disposable articles in a standard room, an average of 200 sets of "six small items" will be replaced every day. "In this way, the cost of a single disposable product will reach about 2,000 yuan per day. Of course, money is not the most important thing. The key point is that it is sad to see so many disposable products wasted every day when natural resources are becoming more and more tense. Therefore, after the promulgation of the Circular Economy Promotion Law of the People's Republic of China, the hotel decided that if the customers do not use disposable goods, we will return the cost of these items to the customers when settling the room rate. This regulation is made mainly to create a resource-saving atmosphere in the hotel and establish the concept of limited resources. " Yang Jingli said. What changes will the New Deal bring? Yang Jingli admitted that he didn't know yet.

Most hotels have not changed the "six small pieces" service.

Subsequently, the reporter called the customer service telephone numbers of star-rated hotels such as Huanghai Hotel, Regent Hotel and Shangri-La Hotel, as well as budget hotels such as Home Inn and Super 8 to inquire about the use of disposable articles in rooms. As a result, all these hotels indicated that they provided disposable products for customers free of charge at present. If customers bring their own toiletries, the hotel will not object, but there are no corresponding rebates and preferential measures.

Most foreign hotels cancel disposable items.

"In the use of disposable goods, there is indeed some waste, especially disposable soap, toothpaste, toothbrush and so on. We respect the decision of our guests, and there are no corresponding guiding measures at the headquarters. " The staff of Super 8 Hotel Yan 'an No.1 Road Store said.

The reporter then learned from relevant information that hotels in some developed countries in Europe and America, some countries in Southeast Asia and some provinces and cities in China, such as Hongkong, Macau and the Mainland, no longer provide disposable articles. In hotels and hotel rooms in some countries in Europe and America, even garbage bags in trash cans are not put. And the toiletries in public areas are not taken casually. If customers ask the store for it, they have to pay, and all the income will be used to pay for environmental protection and recycling. 1, the guest room is fully equipped. Guests staying in the hotel will require that the facilities and equipment of this hotel room are reasonable and easy to use. Especially in the working area of guest rooms, desks with good lighting effect and convenient telephone interface, data interface and power socket connection are particularly important for business travelers. In addition, a proper amount of towels, cups, free sanitary products, a certain number of blankets and pillows, bedside radios, alarm clocks, televisions and their remote controls are all indispensable.

2. The history of the hotel itself. Even the age of hotel facilities and furniture has little to do with whether the hotel is clean or not. However, hotel guests generally feel that the broken and old guest room furniture and linen do convey the message that the hotel is unclean.

3. Lighting In-house guests generally want good lighting in their rooms and bathrooms. This requires the hotel to use fluorescent lamps, bedside reading lamps and bright lighting on or around the bathroom wall as much as possible. Especially in public areas, there should be good lighting. The clever use of room lighting can not only make the room look brighter, but also make the guests feel relaxed and happy.

4. Traces left by the previous hotel guests Whether there are traces left by the previous guests in the hotel room should be one of the most important factors for guests to have a high understanding of the cleanliness of a hotel. Guests staying in the hotel absolutely don't want to see anything in their rooms that will remind them that someone has lived in the second place. Generally speaking, the most disgusting traces of hotel guests include: hair left in the bathroom basin and bathtub, as well as on the bathroom floor, messy room dishes in the aisle, dirty carpets and linen, personal belongings left in the drawer by the guests, etc.

5. Attitude and work efficiency of hotel employees The overall service attitude of a hotel employee, especially the service attitude of its housekeeping department, engineering department and restaurant staff, will also affect the hotel guests' understanding of the cleanliness of the hotel. Generally speaking, guests will naturally feel that the hotel is clean as long as they see the hotel staff constantly cleaning the public areas. And the cleanliness of employees themselves is also very important. Clean and tidy staff helps to enhance the impression of the overall cleanliness of the hotel.

6. The color of the guest room attracts the attention of the guests, which is also the basis for the guests to have an important impression on the cleanliness of a hotel. Generally speaking, hotel guests prefer neutral colors such as beige and cream, but are not interested in those colors that are too bright or too dark.

In the hotel industry, people often talk about how to improve the satisfaction of guests. However, few people think that cleanliness ranks first among many factors affecting hotel guests' satisfaction. In fact, whether a hotel is clean or not depends not only on whether there is dust on the furniture or garbage on the ground, but also on more factors that will affect the guests' understanding of the cleanliness of the old place.

7. The smell of the hotel room It should be said that the smell of the room is the primary sign to measure whether a hotel is clean or not. There is no musty smell and obvious perfume smell in the guest room. In-house guests generally like the smell of lemon in the bathroom of their guest room, while the bedroom should have a mixed smell. Strong smells and pungent air fresheners easily make guests feel sick and so on. So be sure to use it with caution. Opening the window often can also keep the air in the guest room fresh.

8. Maintenance of hotel equipment The basic requirement of hotel guests is that all items and facilities in the guest room are always intact and properly maintained. Even if a facility fails, it should be repaired in the shortest time. Otherwise, even if the guest room surface is clean, the guests will still feel uncomfortable and affect their satisfaction.