What should consumers do when men eat grilled fish and find that they have been cheated by businesses?

The most important thing in doing business is to operate with integrity. However, recently, in a hotel in Liupanshui, Guizhou Province, there have been acts of deceiving consumers. Mr. Zhong and his friends went to the hotel to eat grilled fish. I didn't expect a bottle of 500 ml mineral water to weigh 8 liang. Finally, Mr. Zhong took a video with his friend, and then turned around and left.

It is reported that it happened in the early morning of February 26th, 65438. At that time, Mr. Zhong went to eat grilled fish with a group of friends, because everyone often went to restaurants. When they arrived, the waiter asked them to watch and weigh the fish. But when the grilled fish was served, Mr. Zhong and others found something was wrong. It turned out to be a fish weighing 5 kg and 4 Liang, but when it was served, it was found that there was not so much, at most it was 3 kg, but the waiter insisted that it was a fish weighing 5 kg and 4 Liang. Later, Mr. Zhong and others went to the store to take a bottle of mineral water and weigh it. Results 500 ml mineral water weighed 65438 0 kg 8 Liang.

Finally, Mr. Zhong finished filming the video and left. After the incident was exposed, it caused a heated discussion. Everyone expressed the hope that the relevant departments would severely punish the shopkeepers. Many people joke that they will bring a bottle of mineral water when they go shopping in the future. There are two opposing relationships between merchants and consumers, and they are interrelated. As consumers, many of us need to consider the interests of our own consumers, so we need to identify behaviors that infringe on consumers' rights and interests. In other words, through consultation with the operator, the purchased goods or services can be properly returned, repaired or compensated, thus solving the dispute. Before negotiation between consumers and operators, they should pay attention to the following points, and must keep the packaging boxes and instructions of the purchased goods as complete as possible; Take the commodity invoice as the shopping voucher; You can call the store first to negotiate and then go to the store after making an appointment. Be realistic. The requirements are reasonable and legal. We should pay attention to our attitude. If the operator is willing to pay back, he will pay back. If he can't meet his requirements, don't make any noise. He can solve the problem in other ways.

The so-called complaint refers to the behavior of citizens expressing their opinions to state organs on relevant issues and demanding treatment. Consumer complaint refers to the behavior of consumers who have disputes with operators about their consumption rights and interests when purchasing or using commodities or services in their daily consumption, and put forward opinions to the state administrative organs. After disputes over consumers' rights and interests occur, consumers should appeal to the relevant administrative departments of industry and commerce, price, quality and technical supervision, quarantine, health, agriculture, construction and so on according to different situations; The appeal procedure is basically the same as the appeal procedure.