Ask the hotel front desk for personal work summary. grateful

20xx years have passed, and I have been a receptionist for nearly nine months unconsciously. The front desk has not made a huge and direct contribution to the development of the company like the business, marketing and finance departments of the company, but since the company has set up this position, the leaders definitely think it is necessary to exist. Through thinking, I think that no matter which position, no matter what job, it is a part of the company's overall organizational structure, and it is for the company's overall goals. During these nine months, with the care and help of company leaders and colleagues, I successfully completed the corresponding work. Of course, there are still many shortcomings to be improved. Now I will summarize my work in 20xx as follows.

First, the daily work of the front desk

1. The receptionist is the first person to show the company's image. 2065 438+00-2065 438 February, treat every visiting customer warmly in strict accordance with the company's requirements and point it to the relevant office. I greet the business people who come to sell, and file their practical business cards and brochures for future work.

2. Answer and transfer calls, copy faxes and distribute letters, and seriously answer any incoming calls, with an accuracy rate of 98%; Be able to deal with harassing calls tactfully and reasonably, and improve work efficiency; When sending a fax, pay attention to whether the other party has received it and whether it is complete and clear. When copying, pay attention to the integrity of the copied materials to avoid the omission of the copied materials. If there is a letter, it will be handed over to the relevant personnel in time.

3. Dealing with temporary events When it is found that there is not enough water in the drinking bucket, it will ask Dahe people to deliver water in time. When the items needed by the front desk are not enough, they will apply for purchase in time, such as paper towels, copy paper and disposable paper towels. When the printer is out of ink, it will call the ink adding business personnel to add ink. When the office phone bill is running out, go to the business hall to deposit it in advance. If the items in the office are broken, such as the air conditioner on and off, the lights in the bathroom, they will call the state-owned property in time to let the property master check the reasons and let the property master install the equipment that needs to be bought by himself. The fault of the switch attendance machine can be directly solved by contacting the merchant after sale, and the telephone line can be solved by the telecommunications bureau. In short, we will find a way to solve the problem in time.

Second, the comprehensive affairs work

1. Book rooms, air tickets, tickets and birthday cakes. When the employees of the project department need to book air tickets or air tickets on business trips, I will contact the ticketing in time and keep tracking until the air tickets are delivered to our company, which will affect the travel of the business travelers for free. So far, about 70 tickets have been booked. For leaders or colleagues who need to make a reservation when they come to Zhengzhou for business, I will send a text message or call them to confirm the hotel details after booking; And the employee's birthday cake reservation. I will confirm the time with the staff the day before the reservation. On my birthday, I told Wang Lanying that there would be birthday wishes in oa. 20 10 ordered a total of 17 birthday cakes.

2. Filing documents and registering office assets. The training materials and confirmation forms received by the project department personnel are classified according to the file bag; The newly purchased books in the office will be stamped by Zhang Lixian and numbered to facilitate asset management. There are 37 books in the office at present. Other office equipment (such as notebooks, CDs, sockets, etc.). ) are also registered in detail, and employees also sign and register according to company regulations when borrowing.

3. Attendance statistics The attendance details before 25th of each month come from the attendance machine. If you are not clear, you can check with everyone by email, and then make a summary, which can be sent to Wang Lanying on time.

4. Organize employee activities. Organize employees to go to Agricultural University at five o'clock every Wednesday afternoon. Through activities, we can improve team consciousness and exercise well. It's cold recently, and fewer people are willing to go out. During this period, we organized a table tennis competition, but the effect was not particularly satisfactory, which is also a place that needs to be improved in the future. Third, other jobs, while completing their own work, also help to complete the work of other departments. Such as assisting the personnel of software project department to bind project documents; Assist Xue's work in the marketing department, send gifts to customers with him, and make tenders. In this process, I also gained some new knowledge.

Fourth, shortcomings in the work.

1. I didn't make a good plan when purchasing office supplies, and I didn't consider it comprehensively enough. I only see what is missing in front of me, which requires me to pay more attention and worry more in the future.

2. There was an error in attendance statistics. Although it was corrected at that time, it had little impact, but it also reminded me of the importance of being careful. After the attendance is completed, it must be carefully checked and confirmed before sending it out. There are also some letters of the same type. Sending it out can easily make others think that you are a careless person. Although this kind of mistake only happens occasionally, it must be avoided as much as possible.

The effect of organizing outdoor activities in recent winter is very bad. In the middle, Zhang Li and I also discussed indoor activities, provided chess, checkers and other activities suitable for indoor play, and organized and implemented them, but this still failed to achieve the effect of outdoor activities. The solution to this situation is still under consideration.

Verb (abbreviation for verb) 20xx work plan

1, improve your initiative and communication skills, pay more attention, be careful and consider all aspects, in order to better complete the work.

2. Strengthen communication with all departments of the company. Understand the development of the company and the work content of each department. With these knowledge reserves, on the one hand, we can answer customers' questions in time and accurately, and transfer calls accurately; Or simply answer customers' questions within your power.

In the past year, I especially want to thank Zhang Li for his help. She taught me a lot with enthusiasm and patience, and she trusted me. I am honored to have such a colleague, and I am proud to be in such a company that treats employees well. Now is the new year. In this year, I will be down-to-earth, seriously complete my work and do my bit for the development of the company!