What are the hardware and software facilities of the hotel?

Hotel hardware facilities refer to the basic equipment of hotel rooms. It mainly includes bed, private bathroom, toilet, bathtub, telephone, TV, alarm clock and other necessary accommodation equipment. In addition, it also includes gymnasium, swimming pool, esports hall, reading room, billiards hall and other more advanced configurations.

Hotel software facilities refer to intangible facilities such as services provided by the hotel and hotel environment. Such as front desk reception service, room reception service, catering reception service, entertainment service, etc.

To upgrade the hotel, we should not only upgrade the hardware facilities, but also upgrade the service. Many star-rated hotels will provide users with perfect software facilities, such as meticulous service, delicious catering service, music and artistic performances.

Extended data:

Hotel products:

1. The hotel's products are a whole composed of several different departments. It includes the interests of consumers and various services, that is, tangible and measurable goods sold or leased to guests and intangible or unmeasurable goods. This intangible "commodity" is combined with tangible material goods to form hotel products.

2. Specific products, such as restaurants, bars and guest rooms. Various services, such as reception, courtesy and atmosphere, so the consumption of hotel customers is direct. It is different from other consumption. Other forms of consumption are to spend money on shopping before consumption, while hotel consumption is to create a beautiful, comfortable and convenient environment, where customers spend money and hotel customers provide various direct and indirect services.

The quality of hotel products depends entirely on people's feelings, especially the customers who live in the hotel. Therefore, whether the hotel is welcomed by customers, whether it wins customers' trust and whether it is well received by customers plays a decisive role in the quality of hotel products.

Baidu Encyclopedia-Star Classification and Evaluation of Tourist Hotels

Baidu encyclopedia-hotel