How to be a good waiter

Every job is asked by the university. Even an ordinary waiter is not easy to do well. Next, I sorted out how to be a good waiter. I hope you like this article!

(1) Putonghua standard, warm and polite, considerate and responsible, subject to management, cooperate with employees of the department, abide by the employee code and do their job well.

(two) master the service skills and cleaning standards, keep all parts of the department clean, tidy, fresh air and elegant environment.

(three) stick to their posts, are not allowed to hang out and chat in irrelevant areas, be loyal to their duties, ensure the safety of guests, patrol frequently, find problems in time, solve problems, and report to the superior supervisor immediately if they cannot be solved.

(four) responsible for checking the operation of equipment in various departments, and reporting the maintenance projects to the superior in time when problems are found.

(5) Remind the guests to take good care of their belongings, do not arbitrarily reduce the service process stipulated by the department, and make reasonable arrangements according to the requirements of the guests.

(six) when filling in the document, the handwriting is clear and neat, and there is no omission.

(7) If any left-over articles are found, they shall be immediately handed over to the minister or supervisor, who will then hand them over to the assistant manager at the reception desk for safekeeping and make records for future reference. If a guest claims it, he must go through the assistant manager in the lobby and ask the guest to describe the characteristics of the item in detail (such as mobile phone, BP machine, etc., please check it by phone), show his valid certificate and log in for the record before returning it. If it is not collected for a long time, it will be handed over to the company for further processing.

(eight) the guest waiting for service time is limited to 60 seconds, and shall not exceed the prescribed time, and shall not be cold.

(9) When the guests arrive, they should immediately greet them politely and make reasonable arrangements according to the requirements of the guests.