How to write a company profile for property management company to apply for qualification level?

The first company profile

Business philosophy: Create a harmonious society and create a clean environment

Service philosophy: Team integrity, professionalism and responsibility

Baotou City Ruijie Company was established on November 16, 2002, and has branches in Hohhot City, Ordos City and other places.

Baotou Ruijie Company is a private professional service company engaged in cleaning services and property management services. It is currently the leader in the same industry in Inner Mongolia Autonomous Region and even northwest China. It is also the fastest growing and largest company in the region. The largest professional service company with the most customers and the largest number of laid-off workers.

The company currently has more than 6,100 employees and more than 200 service units, including communities, government agencies, institutions, state-owned enterprises, private enterprises, health care units, financial institutions, schools, shopping malls, etc.

Ruijie Company has a group of high-quality management talents and a professional staff team with strong skills and strength. The company relies on its advanced management model, scientific management methods, and professional training to provide customers with complete and high-quality services.

Corporate purpose: Mingde, making every effort to practice business ethics; perfection, aiming to achieve perfect service; sincerity, sincerity and trustworthiness, win-win cooperation. All colleagues of Ruijie Company are determined to carry out the modern property service business to the end. We use first-class management, professional, standardized and standardized services to create a safe and comfortable living and working environment for you.

I hope that our company will make you feel the most satisfactory, reassuring and warm service of "Ruijie" in the coming days.

We firmly believe that if we are professional, we can do better!

The second service commitment

Our company cherishes this cooperation opportunity very much and will organize capable management and service personnel to provide the best quality, fastest speed and best quality. We will do a good job in providing property management services to your organization. After careful research, we have made the following commitments:

1. Service force commitment: Our company will organize a group of elite soldiers and generals to provide advanced service tools, Scientific property management methods and first-class service attitude ensure the quality of property services.

2. Service project quality commitment: This service project is carried out in accordance with the acceptance specifications and quality assessment standards required by your organization.

3. Safety service commitment: Provide safe and civilized services, resolutely prevent personal and safety accidents, strictly abide by relevant safety operating procedures, and reduce the frequency of safety accidents to zero.

4. Contractual commitment: After the contract is signed, the commitment letter has the same effect as the contract. During the service process, we will fulfill all the terms stipulated in the contract and resolutely keep our promises and keep our promises.

5. Fast and timely: quick action and timely service.

6. Unified coordination: Coordinate with the staff of your organization in place, and correct and remedy problems in a timely manner when problems are discovered during the inspection of your organization. Service staff work in a coordinated manner, both working independently and collaborating with each other.

7. Safety in place: Take good care of your company's property, prevent fire hazards, and abide by laws and regulations.

Ruijie Company

The fourth management advantage

1. Ruijie Company operates its own cleaning equipment, detergents and cleaning tools. When undertaking a property cleaning project, we will optimally equip equipment and materials according to Party A's requirements, and reasonably control and reduce costs in terms of ensuring grade and material supply.

2. The Yirui Kuaijie brand phosphorus-free environmentally friendly cleaner distributed by Ruijie Company does not contain phosphorus or formaldehyde. It has been registered with the Quality and Technical Supervision Bureau of Baotou City and has passed the test of the national authoritative organization "China Light Industry Cosmetics and Detergent Products Quality Supervision and Inspection Station" and has determined that it is a phosphorus-free environmentally friendly product that meets Party A's property unit ISO 9001 quality system certification qualification and 1400 environmental protection Certified to use cleaners.

3. Our company’s current mature cleaning projects have cooperated with Party A’s property company to pass ISO 9002 quality system certification.

4. Ruijie Company has senior property management consultants and high-paying five-star and four-star hotel room managers, training department managers, and management department managers as the company’s senior managers, who are responsible for the early stages of cooperation projects. , In the medium term, we will provide professional supporting facilities, professional skills training, etiquette training and comprehensive property management to assist Party A in the management of high-end property facilities and improve the comprehensive service level of property cleaning.

5. The company’s registered capital: 1 million yuan.

6. The company has compiled its own property management cleaning service training materials, operating forms, and standardized management rules and regulations, and has been promoted to hundreds of cleaning companies and property management companies in Baotou and even across the country.

7. Ruijie Company sells cleaning equipment, so that the warehouse has a large number of spare machines. For example, if a cleaning site is contracted to carry out large-area operations, and the original contracted cleaning equipment configuration is not enough, the company can allocate it at any time to prepare for emergencies.

8. Ruijie Company has a high reputation in the cleaning industry. Among them, Ruijie Company has unique insights and solutions in stone renovation and maintenance, hard floor cleaning, carpet maintenance and bathroom odor control, etc., and is deeply loved by colleagues. He is highly respected by the industry and is often invited to provide professional technical training to hotels and property companies.

9. The company specializes in serving medical units, public security systems, banking systems, administrative office buildings, and various entertainment venues, and has more than six years of work experience.

10. The leaders of the Municipal Employment Bureau, in collaboration with the Japanese Labor Organization for Young Students, visited the company twice for guidance. In 2003, the company was rated as the city’s re-employment training base, and was also selected as a training base for laid-off female workers by the Qingshan District Women’s Federation. .

11. In 2007, the company was rated as an outstanding private enterprise in the country, and was published in "China Reform", which is in charge of the National Development and Reform Commission, sponsored by the China Institutional Reform Research Association, and published by the China Economic Institutional Reform Magazine. 》is distributed nationwide.

12. In March 2009, the company was rated as the city’s advanced enterprise for resettlement and re-employment.

1. Tools per cleaning staff:

3 pure cotton white rags, 1 special towel, 3 scouring pads; 1 shovel; 1 broom; bucket 1; 3 floor mops; 2 ordinary watering bottles; 1 toilet brush; 1 bathtub brush; 1 bamboo clip; 1 duster; 3 special detergent bottles.

2. Tools for peripheral cleaners:

2 small brooms, 2 large brooms, 2 shovels, 1 water pusher, and 1 special snow-clearing tool.

3. Each cleaning staff is equipped with labor protection supplies:

1 mask, 2 pairs of gloves, and 2 sets of special work clothes.

4. Labor protection supplies for peripheral cleaners:

1 mask, 2 pairs of gloves, 2 sets of special cleaning uniforms, 1 cotton coat, and 1 cotton hat.

5. Cleaning and cleaning equipment:

Multi-function cleaning machine, vacuum and water suction machine, multi-function cleaning vehicle, special water-pressing vehicle, polishing machine, air dryer.

Item 7 Management System and Work Plan

1. Personnel Management

(1) Personnel Qualifications: Party B will dispatch regional managers and regional managers with rich management experience The supervisor, security captain, property engineering supervisor and staff provide property services to Party A:

1. Party B’s management personnel have many years of relevant industry management experience.

2. The service personnel have practical operating experience and are qualified for Party A’s job after receiving professional pre-job training.

(2) Uniform dress: service personnel should wear the company’s uniform work clothes and wear uniform signs. Strictly check your appearance before going to work every day.

(3) Physical examination: Party B will provide a physical examination certificate issued by a qualified medical unit at or above the district or county level to ensure that all staff meet health standards.

(4) Labor discipline: Ensure that service personnel do not speak obscene language, drink alcohol, take drugs, fight or violate labor discipline within the scope of Party A. If found, Party B will deal with them in accordance with company regulations.

(5) Safety and fire prevention: Party A is fully responsible for safety prevention work, and Party B ensures that service personnel comply with all safety-related laws and regulations promulgated by the legislative body and local government, as well as the relevant safety regulations of Party A’s management office and fire safety guidelines.

(6) Hygiene: Party A’s management department shall comprehensively coordinate the property sanitation work, and Party B shall ensure that service personnel strictly abide by the relevant national health regulations and the relevant sanitation regulations formulated by Party A’s management department and all sanitation services applicable to cleaning services. Regulation.

(7) Confidentiality: Any information about Party A that the service personnel come into contact with during the service process must be kept confidential. This information must not be leaked to any third party either during the contract period or after the contract is terminated. Three parties ensure that employees strictly comply with it.

(8) The detergent used is a phosphorus-free environmentally friendly agent, which has been registered with the Bureau of Quality and Technical Supervision, and has passed the test of the "China Light Industry Cosmetics and Detergent Products Quality Supervision and Inspection Station" and is confirmed to be a phosphorus-free and environmentally friendly product. Meets environmental qualification requirements.

(9) Service personnel must go through employment procedures in accordance with national labor laws, and exterior wall high-altitude cleaning project personnel must apply for medical and personal accident insurance.

2. List of company systems

System managers and employees

Code of conduct Code of conduct

Managerial staff work code service standards

Company regular meeting systemCompany regular meeting system

Emergency handling planEmergency handling plan

Reward and punishment systemReward and punishment system

Attendance systemAttendance system

Safety Prevention SystemSafety Prevention System

Work Inspection System Missed Meal Subsidy System

File Management Rules and Regulations Outstanding Employee Selection Criteria

Welfare System Work Process

Item distribution system and item receiving system

3. List of training materials

Training

Training

Teaching

Material equipment use training materials Green plant maintenance training materials

Tool use training materials Pre-job training materials

Detergent use training materials Safety prevention training materials

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Stone maintenance training materials Appearance training materials

Cleaning and maintenance training materials Manners and etiquette training materials

Service operation training materials Service standards training materials

Emergency response training materials

4. The company's unified implementation of supervision forms

Management form Item management form Operation form

Employee entry registration form Item requisition form Work order

Employee resignation registration form Item loan order Daily work schedule

Personnel appointment application form Item loss report work record sheet

Daily work schedule inventory Monthly Report Work Inspection Form

Personnel Change Form Special Items Request Form Service Acceptance Form

Work Inspection Form Purchasing Plan Form Dispatch Work Form

Work Record Form Items Marking security attendance record form

Daily work inspection form

Hygiene rectification notice

Hygiene rectification reply form

Management personnel inspection record Form

Health project evaluation form

Customer feedback form

Sign-in and sign-out form

Handover schedule

Attendance summary form

Overtime, overtime, and missed meal form

Note: The above form system has been incorporated into the property cleaning service of Ruijie Company Textbook

V. Work plan

(1) Communication before entering the site

Understand the area of ??responsibility in detail before entering the site, and the assigned regional manager will conduct the communication with Party A Coordinate and fully implement the requirements put forward by Party A.

(2) Regional supervisors should further understand the implementation quality requirements. Service personnel should receive professional training before taking up their posts and receive orientation training after taking up their posts. The service personnel will further familiarize themselves with the job responsibilities and requirements based on the situation of Party A's property. Standardize areas of responsibility, appearance, and labor discipline, and emphasize this repeatedly to minimize adverse factors.

(3) Strengthen supervision and inspection. The quality level in the responsible area shall be subject to employee self-inspection and supervisory inspection, keep records on time, strictly implement the inspection system, make remediation and rectification at any time, and ultimately reach and exceed Party A's Require.

(4) Because I was not very familiar with the environment when I entered the site in the early stage, I communicated the problems detected with Party A every day, and solicited Party A’s opinions to correct the deficiencies in the service in a timely manner and strictly recorded them in the register. Multi-frequency communication and communication to ensure customer satisfaction.

(5) Rewards and Punishments

(6) Deal with the problems and complaints raised by Party A and various departments in a timely manner; respond to the praises and complaints raised by Party A and various departments The recognition will be promptly communicated to the service staff and included in the selection of outstanding employees of the month.

(7) Conduct regular evaluation of service personnel: understand the shortcomings of service personnel in a timely manner, further evaluate on-site operation skills, and promptly replace, reduce salary, or dismiss employees who do not meet the requirements. Enhance employees' professional ethics and service awareness. Enable employees to transform their passive working style into proactive service participation.

(8) Strictly implement the handover system: Handover work is the basic work for the continuity of daily work. Doing good handover work is the link between daily work and management and plays a key role.

1. Handover of the shift by the supervisor

(1) The managers on duty should arrive at their posts 10-20 minutes in advance and complete the written handover work.

(2) Verbal handovers must be recorded in writing to avoid forgetting.

(3) Party A’s management personnel shall arrange relevant matters.

(4) Arrange to continue completing the unfinished work of the previous shift.

(5) Check attendance and hand over keys.

2. Employee handover

(1) The handover personnel must arrive at the post 5 minutes in advance to take over from the previous shift.

(2) Keep a clear record of remaining issues and unfinished work.

(3) When handing over tools, medicines, and keys, there must be a signature.

(4) If the person taking over the shift does not arrive at work, the person on the previous shift is not allowed to leave work empty.

(5) Off-duty employees must truthfully report consumption records of registered items.

3. Shift handover discipline

(1) Service personnel must hand over the shift on time, carefully check the handover diary, and complete the remaining issues from the previous shift.

(2) If the replacement worker fails to complete the work under special circumstances, he must proactively inform the replacement worker.

(3) The replacement staff must arrive at work in advance to take over the shift. In case of special circumstances, the replacement staff must be notified.

(4) There are no special events, no one will take over, the post cannot be left, and the post is vacant.

(5) Pay attention to discipline during shift handover, and do not make loud noises or make noise.

4. Holiday shift handover

(1) Arrange enough personnel in advance according to holiday needs.

(2) Get machines and materials in advance according to the work content.

(3) Designate a dedicated person in charge according to personnel arrangements in advance.

(4) Develop temporary holiday systems and contact information in advance.

5. Shift handover during meal time

(1) Eat in shifts according to your company’s regulations.

(2) According to the workload, the supervisor will arrange for employees to have meals in shifts.

(3) During normal operations, meals for positions with more than two people will be divided into two batches.

(4) During normal operation, a single person on duty should eat in separate compartments.

(5) Supervisors and monitors eat with their classmates in two batches.

(8) Strictly implement the regular meeting system:

1. Monthly meeting:

Convene a regular meeting on the 1st of each month to announce the achievements and achievements that have been commended this month. For employees who have criticized, the supervisor will arrange key tasks for this month, report the deficiencies in the previous month's work, propose improvement measures, and convey the recent company spirit and major company decisions.

2. Weekly meeting:

Hold an all-hands meeting every Monday. The supervisor arranges the key work for the week, reports the deficiencies in the previous week's work, proposes improvement measures, and pays attention to prevention and adjustment.

3. Daily meetings:

Hold short meetings every morning and evening to arrange work priorities, check grooming during shift handover, hand over keys, report problems at work, and inspire employees to work enthusiastically. Improve employee productivity.

Item 8 Cleaning Service

All staff of our company work together to create a clean and tidy working environment for your organization.

1. Service Scope:

1. Responsible for daily cleaning of the public areas on floors 1 to 5 of the office building;

2. Responsible for peripheral public areas Daily cleaning of the area;

3. Daily cleaning does not include high-altitude operations;

Note:

1. The public area refers to the ground of the public area , glass, bathroom, walking ladder, excluding leadership and staff offices, excluding watering and maintenance of green plants, etc.;

2. Party B provides employee labor insurance benefits, salary benefits, work clothes, cleaning equipment, Tools, medicines, and domestic garbage bags for public areas;

3. Party B does not provide domestic trash cans for public areas, indoor and outdoor dust-proof floor mats for public areas, toilets (toilet paper, Hand sanitizer, toilet paper, etc.) daily consumables and items;

4. Party B is responsible for transporting Party A’s domestic garbage to the location designated by Party A, and the sanitation department will dispose of the garbage collected by the sanitation department. The freight and consumption charges are paid by Party A and are not included in the contracting fees.

2. Scope of regular cleaning (this scope of work is not within the scope of daily cleaning. The work will start after receiving written notice from Party A, and the cost will be charged separately)

1. Regular cleaning includes wood Cleaning and waxing of floors, stone floors, and plastic floors, carpet cleaning, and high-altitude cleaning of exterior walls and glass curtains;

2. The above regular cleaning charges are based on the lowest price of current market services;

Note: Ruijie Company will contract the daily cleaning work of your unit by contracting the overall work and part of the materials.

3. Service standards and procedures

(1) Indoor area service standards

1. PVC floor

Use dust to push at any time every day Clean, wax and maintain as required. Check carefully and deal with special pollution spots to ensure that there is no visible dust or stolen goods.

2. Marble and granite floors

Clean the floor every day, mop the floor with detergent and disinfectant water, remove stains in time, and perform waxing and maintenance every year as required. Crystallization treatment. Make sure there are no stains, no dust, no debris, and the floor is clean and bright.

3. Lamps

Clean and disinfect lamps once a month. Replace damaged light bulbs promptly. Keep it free of dust and breakage, with no traces of damage.

4. Wooden wall panels and wooden furniture

The furniture should be wiped with disinfectant every day and thoroughly cleaned once a week to be dust-free and scratch-free.

5. Floor tiles

Clean the surface of floor tiles three times a day and disinfect and clean them regularly. Make sure there is no dust, no damage, no stolen goods, and no water accumulation.

6. Walls

According to different walls, the number of scrubbing times is once/year, once/quarter, and once/2 months. Add disinfectant water to wipe the wall. Achieve: No stolen goods, no damage, no marks.

7. Doors and windows

According to different locations and requirements, it is divided into wiping and disinfecting doors and windows and all glass and mirror surfaces once a day to ensure: no dust, stolen goods, no marks, No damage.

8. Stainless steel items

Clean, disinfect, and dust every day, and ensure that stainless steel polish is applied twice a month to ensure: no scratches, cracks, or holes. Dust and debris, no marks, no damage.

9. Trash cans

Wipe twice a day and clean and disinfect every week. No more than two-thirds of the debris in the trash can should be emptied every day.

10. Bathrooms

Check and clean every day, wipe with disinfectant twice, and remove small advertisements at any time. Make sure there is enough deodorant in sinks and urinals, and replenish hand sanitizer in a timely manner. Clean litter boxes daily. Mop the floor, wipe the mirrors, clean the water drop marks on the mirrors four times, clean the drains, wipe the stainless steel products, and wipe the sink six times every day. Vacuum floor mats twice daily.

11. Elevator hall

The floor is clean and dust-free, the walls in the elevator hall are smooth and bright, the elevator doors and buttons are as bright as new, and there are no fingerprints. Disinfectant is added twice a day in the morning and evening. wipe.

12. Safety passage

The safety fire door is clean, dust-free, and stain-free, and the ground in the safety passage is clean and free of paper scraps, cigarette butts, stains and other stolen goods.

13. Main entrance of the hall

Wipe the fingerprints on the door at any time, clean the door mats and door handles every day, clean the outdoor stairs every week, clean, vacuum and wipe them every day Hall furniture, stainless steel products, and wall decorations must be disinfected regularly.

14. The items placed on the frame and cabinet shelves are free of dust.

15. Ventilation vents and ventilation fans should be cleaned once a week; lamps should be cleaned once a day.

16. All restrooms are clean and bright, with no accumulated water, stains, or odors; all wash basins and cleaning pools are bright and stain-free.

17. All open ditches should be free of garbage, moss and smooth.

18. There is no debris piled up on each platform or roof. There is no garbage, no stains, no moss, and no stagnant water.

19. There should be no more than 2 cigarette butts and confetti per 100 square meters on the green lawn.

20. Disinfect seats and public phones in public areas once a day.

21. The roof platform should be cleaned once a day.

22. Wipe the TV room, elevator car, and elevator door with brightener twice a day.

Clean the floor (dust pusher) and constantly check that the floor is bright and dust-free

Walls (wiping) No fingerprints, dust, or stains once or every day

Glass door (Wiping) Continuously inspect the floor mats (vacuum) 2 times/day, clean and bright, no fingerprints or stains

Signs and metal parts (wipe) Continuously inspect No fingerprints, stains, and sterility

The service desk is constantly inspected and clean

Trash cans and bins are constantly inspected. There are no fingerprints, stains, and garbage cannot exceed 2∕3

Regular

Periodically

Clean

Clean the air-conditioning vents in the building once/week to keep them clean of dust

Cleaning signs 2 No marks or dust once/week

Dust-proof mat (clean) 1 time/week no dust or debris

Wash the floor and partially re-wax once/3 months The floor is bright and has no marks

The interior walls are cleaned (thoroughly) once/3 months, no marks

Inside the trash can (cleaned) once/week, no odor or debris< /p>

Floor (dust removal) Keep checking that the floor is bright and dust-free

Wall (wiping) 2 times/day no stains and dust

Floor polishing 1 The wall lamp is wiped clean once/daily without scratches

The wall lamp is wiped clean once/daily without dust

The elevator door (wiped with detergent) 2 times/the daylight is bright without dust or stains

Floor

Stairway floor (wet pier) 1 time/day, no water or debris

Handrails (wiped with detergent) 2 times/day, no Imprints

Window sills (wiping) Constantly check that there is no dust or debris

Doors and electroplated parts are dust-free and stain-free once a day

Walls Surface (dust removal) 2-3 times/day, no marks

Lamps (dust removal) 1 time/day, no dust

Steps are constantly inspected for dust and stains

Bathroom

Toilet floor

(Sweep) Keep checking that there are no debris or stains

Floor (wiping) Keep checking that there are no water stains or stains

The urinal (scrubbing) kept checking for no water stains or stains

Kung Tong (scrubbing) kept checking for no water stains or smudges

Countertop ( Cleaning) Keep checking that it is bright and free of water stains and stains

Mirrors (wipe) Keep checking that it is bright and free of water stains and stains

Trash can (rinsing) (scrubbing) 2 times /No sundries or stains every day

Toilet paper and absorbent are also replenished and constantly inspected

Electroplated parts are constantly inspected and bright, without fingerprints or stains

Partitions Boards and doors are constantly inspected and there are no stains or dust

The floor is cleaned once/month, no water marks or stains

The walls (cleaned with detergent) are clean once/month, no marks

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Partition boards and doors (cleaned with detergent) 2 times/month, no marks

Gong Tong (special cleaning agent) 2 times/week, no smell, no debris

Countertop (cleaned with special detergent) 1 time/week, no water marks

Ceiling (wiping) 1 time/2 months dust-free

Lighting fixtures (wiping) 1 time/month dust-free< /p>

Ventils (wipe with detergent) 1 time/week, no dust

Electricity

Stairway floor (sweep, wipe), constantly inspect without stains

Walls, keyboards (wipe), keep checking for no fingerprints, no stains

Doors (wipe), keep checking for no fingerprints, no stains

Carpets, elevator slots ( Vacuuming) 2 times/day, no dust accumulation

The floor in the elevator (cleaning) 1 time/week, no debris or stains

No dust accumulation on the air-conditioning outlet ceiling 1 time/week Dust

The walls of the car (wipe with detergent) 1 time/2 weeks, no dust, no water marks

No dust, no water stains in the elevator room and elevator car 1 time/2 weeks No water marks

Overall cleaning once/week

Special floor stone floor is constantly inspected for no debris and dust accumulation

PVC floor is continuously inspected for no debris , no dust

Carpet vacuuming once/wet mopping once a day/2 weeks, overall cleaning once/as needed

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Rubber floors in departments and clinics once/as needed, no debris or dust

Brush the floor tiles in departments and clinics once/as needed

2. Peripheral areas Service standards:

1. Road cleanliness standards: visually there are no debris, water accumulation, obvious stains, or sediment on the ground; there are no stains on the roads and sidewalks, and phlegm stains are controlled within one per 200 square meters. ; Pedestrian roads should be clean and free of floating dust, debris, garbage and phlegm stains; garbage should not be left on the road for more than 10 minutes.

2. Cleaning standards in the courtyard: the floor is clean and free of dust, stains and garbage; the exterior of the flower bed is clean and free of stains; the residence time of garbage in the courtyard does not exceed 15 minutes.

3. Cleaning standards for green belts: There should be no obvious garbage or fallen leaves in the green belts; cigarette butts should be controlled within 1 per 100 square meters.

4. Cleaning of the water system: Cleaning of the water system should be carried out once a day to keep the surface of the water system free of floating objects; for garbage floating near the shore, cleaners will use working tools on the shore to salvage the floating objects on the lake. Rubbish.

5. Street lamp cleaning: Street lamps should be cleaned once a month; street lamp cleaning should be carried out during the day when the lights are turned off and the power is turned off. Before operation, the cleaning department supervisor should notify the mechanical and electrical maintenance department to disconnect the power supply.

6. Cleaning of billboards: If there are stains, apply detergent to the stains, wipe with a rag, and then clean with water. Cleaning of publicity signs: If there is advertising paper, please tear off the paper first and then wipe it with a wet cloth, and then wipe it clean with a dry cloth. If there are stains, use detergent to clean them; publicity signs, etc. should be wiped every day.

7. Cleaning of trash cans: The trash cans should be cleaned once a day. In case of special circumstances, the cleaning frequency should be increased. After cleaning, the trash can should be transported back to its original location promptly and the trash bag should be put in place. Cleaning standards should be met: there should be no stains or oil stains on the trash can visually; there should be no accumulation of water around the trash can.

5. Party A’s strong cooperation is crucial for Party B to smoothly carry out its work in the future; to ensure the rapid and smooth completion of Party B’s work, Party A needs to provide the following property facilities and assistance:

1. Party A must provide convenience for Party B’s reasonable work within the enterprise.

2. Provide an office for Party B’s on-site management personnel to work, hold regular meetings and daily management.

3. Provide a warehouse for storing cleaning supplies, tools, equipment, consumables and other materials.

4. Provide a locker room (for employees to change clothes, eat and change shifts).

5. A fixed internal telephone to facilitate work coordination and scheduling between Party A and Party B.

6. After the contract is signed, Party B needs 15 days of preparation time for preparations such as personnel recruitment, physical examination, training, facility equipment, and customization of work uniforms.

7. To ensure that Party B’s cleaning work goes smoothly, Party A must be equipped with the following facilities:

(1) Set indoor and outdoor dust-proof mats and waterproof mats at the entrance of the hall.

(2) Outdoor public areas are equipped with movable large trash cans to facilitate garbage collection and removal.

(3) Three-wheeled garbage removal truck, used for garbage removal.

(4) 2 walkie-talkies, used for timely communication between on-site management personnel and Party A and timely handling of emergencies.

Item 10 Training Plan

With the modernization of management methods and management tools, the structure of the property management team has also changed. The staffing of employees has been transformed from labor-intensive to technology-intensive. The ratio of management and operation personnel has shrunk. Managers need to be highly educated and high-level compound talents. To this end, our company adheres to the employment principles of "lean, efficient, and dedicated" in terms of staffing, determines the employment standards of "emphasis on academic qualifications as well as ability, emphasis on level and more emphasis on moral character", and strictly controls the selection and recruitment of talents. The basic quality of management is required to pass assessments such as intelligence, property expertise, and computer use. The academic qualifications are required to be at a college level or above. For engineering and technical positions, professionals with engineers or above are introduced.

In terms of talent sources, we insist on internal selection and training, and hire external professionals with high standards to ensure the high quality and level of the management team. We require administrative managers to be multi-functional and perform multiple duties in one position. In terms of building the management team, we will adopt a combination of standardized management and humanized management, use incentive mechanisms to fully mobilize the enthusiasm of all employees, conduct strict assessments, and implement a last-place elimination system to ensure that management goals are achieved.

1. Purpose of training

(1) In order to make the training more effective, our company determines the goals according to the characteristics of each project, formulates a training plan, and formulates it on this basis Training organizational form, curriculum, training methods and time limit, etc.

(2) After the plan is formulated, according to the implementation of the training plan, appropriate training methods and forms should be flexibly used to achieve the expected results of the training.

(3) The assessment and evaluation of training is an extremely important part of the training work. We can use this to fully understand the effectiveness of the training and grasp the acceptance effect of employees.

(4) Finally, based on the evaluation and assessment, timely adjust the training ideas, determine the focus of future training work, and apply the theory to practical work so that the training work can be truly implemented.

(5) Our training goal is: to improve the cultural quality, business skills and management service level of management personnel through training, and to cultivate a high-quality and professional property management team for the company, so that Property management is more productive.

2. Employee training: divided into entry, on-the-job, and promotion training

Property management companies are labor-intensive enterprises, and most of the employees are blue-collar workers. Therefore, if they want to improve The level of property management and the improvement of the overall quality of property management personnel can only be achieved through repeated training.

1. Onboarding training

New employees joining the company must undergo 3-5 days of off-the-job training. The training content mainly includes:

(1) Company Basic information, including the company’s nature, scale, development direction, management projects, company management structure, and corporate culture;

(2) The company’s basic administrative and personnel systems;

(3) Company The main work responsibilities of each department;

(4) The company's quality management system;

(5) Employees' service awareness and service concept;

(6) Emergency emergencies Time for processing;

(7) Visit the company management project.

2. On-the-job training

Through on-the-job training, employees can not only master the work content and job responsibilities of their positions, but also master the job responsibilities and work of related positions through job rotation training. process, so as to achieve the effect of one specialty and multiple abilities. The main contents of on-the-job training include:

(1) Employee etiquette and politeness;

(2) Employee service awareness;

(3) Fire protection knowledge;

(4) Communication skills with customers;

(5) Skills in handling customer complaints;

(6) Emergency handling;

(7 ) Standardized management awareness and skills;

(8) Team awareness cultivation;

(9) Quality management system knowledge;

(10) Property management knowledge;

(11) Relevant laws and regulations;

(12) Learn from advanced company management experience;

(13) Property management service process;

(14) Awareness of market competition;

(15) Property takeover and acceptance;

(16) Employee code of conduct;

(17) Employee job responsibilities;

(18) Cost awareness;

(19) Project management points.

3. Promotion training

In order to meet the company's growing business needs, and also to provide good development space for each employee of the company, the company encourages employees to make progress without interruption. At the same time, the following training is also provided to promoted employees:

(1) Management skills;

(2) Cost awareness and cost control;

(3) Stress training;

(4) Sent abroad for field study;

(5) Advanced management experience at home and abroad;

(6) Financial management knowledge.

4. The service personnel training of Ruijie Company includes six parts: pre-job education, pre-job training, orientation training, on-the-job training, etiquette and courtesy training, and basic skills and ability assessment.

5. Pre-employment education: Understand the corporate purpose, corporate spirit, corporate status quo, corporate organizational structure, corporate service quality policy and goals; possess professional ethics and customer service awareness; be familiar with company management and various departments Job Responsibilities.

Comply with company rules and regulations and implement employee code of conduct.

6. Pre-job training: Learn the common sense of cleaning services, use cleaning agents correctly, master the use and maintenance methods of cleaning equipment and tools, and avoid misoperation; strengthen service awareness and emphasize service quality standards.

7. Safety prevention education: Have fire prevention, electricity prevention, and anti-theft awareness, improve self-protection capabilities; have emergency measures for special events, such as fire, theft, water leakage and other unexpected situations.

8. Orientation training: According to work needs, clarify the employee’s job position and cleaning service operating procedures, coordination and cooperation between positions; be familiar with floor care, professional carpet maintenance, stone maintenance, stainless steel maintenance and Hygienic odor control and cleaning methods.

9. Courtesy and etiquette training: pay attention to appearance and maintain the company's image; use polite and civilized language; use polite and civilized language between employees and between superiors and subordinates.