Why doesn't eLong Hotel refund cash?

Hello, please see if your order uses coupons. Inquiry method: Log in to my account-Hotel Order on the webpage, click on the order number that you haven't cashed back, and at the bottom of the inquiry page, inquire whether there is any information about your use of coupons. Please check whether your order is displayed as closed after use. You can only perform cashback when it is displayed as off. If you stay in the hotel during the National Day, the cashback of your order will be delayed due to a large number of orders. Please be patient.