What happened when a couple checked into a hotel and was stolen?

After so many days, the hotel didn't give me an acceptable answer. "

Ms. Dou shows the hotel check-in certificate.

On May 3 1, Ms. Dou, a staff member of a township government in Ziyun Autonomous County, turned to Anshun reporter station of Guizhou Metropolis Daily for help, saying that on May 20, she and her husband stayed in the "City Micro Hotel" opposite Yaluwang Square in the county town, and thieves sneaked into the room and stole all the cash in the bag. So far, the hotel has not given a statement.

Ms. Dou: Thieves are so hateful that they don't even let go of twenty cents.

"I reserved a room in the American delegation," said Ms. Dou, 27, who and her husband checked into the city hotel after 1 1 on the afternoon of May 20th. On the morning of May 2 1, Ms. Dou woke up to find that the property in her handbag was stolen, and there was 6,800 yuan in cash in * * *. "My husband works in other places. He came over that day, and we invited Ziyun's friends to dinner. This money is a wedding gift from a friend. "

The windows of the room face the evacuation passage.

"Thieves are so hateful that they don't even let go of twenty cents." Ms. Dou introduced that after discovering that the money was stolen, she carefully checked the doors and windows. The door is locked from the inside. She thinks the thief should have come in through the window, and there is a safe evacuation passage outside the window. "The money in my handbag was stolen, even the two 1 cents in my wallet were stolen."

Ms. Dou said that when she and her husband entered the room that night, the curtains were closed, so she didn't confirm whether the bolt of the window was inserted properly. "We live on the fourth floor, so we didn't think too much."

Hotel: unable to confirm.

The amount of money stolen by Ms. Dou is not responsible for this incident.

Ms. Dou believes that her cash was stolen in the hotel, and the hotel has an unshirkable responsibility and should compensate. In response, the person in charge of the hotel responded that the police had been reported and the hotel was not liable for compensation. The reporter followed Ms. Dou to the "City Micro Hotel" to understand the situation.

Standing on the corner platform of the evacuation passage, Ms. Dou looked helpless.

"Our doors and windows were not damaged. How can I recognize how much money the guest said was stolen? " In the hotel lobby, I have something to go out.

Mr. Meng, the person in charge of the hotel, told the reporter on the phone that the hotel had a "valuables storage front desk" prompt, and the evacuation passage outside the room window was required by the relevant departments. It is also the regulation of the relevant departments that the windows are not equipped with safety nets.

Mr. Meng said that he can communicate with Ms. Dou on this matter, but he will not compensate.

On-site: you can easily enter and exit the room involved from the window evacuation passage.

The reporter went to Room 409 where Ms. Dou stayed that night.

The window of the room is facing the corner platform of the evacuation passage, so it is convenient to get in and out of the room through the window by pulling open the glass. In view of the safety of windows, the reporter has never seen a reminder like "Please carefully check whether the windows are closed before going to bed" in the room.

You can easily enter the guest room from the corner platform of the evacuation passage.

The reporter observed that the evacuation passage of the hotel belongs to the open setting, and people in the residential area behind the hotel can climb the evacuation passage stairs at will. The hotel's monitoring system can only see corridors and gates, and the location of evacuation passages is not monitored. Mr. Meng responded that there was no requirement to install monitoring on the evacuation route.

During the interview and investigation of the hotel nearly 1 hour, the reporter did not see the security personnel of the hotel appear.

The reporter learned from the criminal investigation department of Ziyun Autonomous County Public Security Bureau that the police have launched an investigation into the case.

Related links: If a guest finds that money or valuables in the hotel have been stolen after staying in the hotel, can the guest claim compensation from the hotel?

Article 37 of China's Tort Liability Law stipulates that managers of hotels, shopping malls, banks, stations, entertainment places and other public places or organizers of mass activities shall bear tort liability if they fail to fulfill their security obligations and cause damage to others.

As the owner of the hotel, the hotel operator has absolute control over the people, things and facilities in the hotel and is responsible for the property safety of people entering the hotel to a certain extent. This responsibility is mainly reflected in the setting of security facilities, the patrol of security personnel, the registration of people entering and leaving, and the adoption of relevant real-time protection measures. If the hotel manager fails to perform the above obligations in time, causing corresponding property losses, he shall bear the responsibility.

Of course, this security obligation is not absolute, and the degree of protection measures taken by the hotel is only within a reasonable range. It can't be understood that the hotel will take full responsibility as long as the property is stolen. If the hotel can't avoid property loss after taking appropriate protective measures (that is, there is no fault), it will not be responsible.